IT Helpdesk Associate Engineer
visionpower semiconductor manufacturing company pte. ltd.
Key Responsibilities:
- To configure, install, support, and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile
- Coordinates with customers to plan and implement software upgrade actions and OS installation
- Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure
- To follow up procurement & delivery of hardware/software that are required by users
- Direct contribution to operational permanent control framework
- Provides 2nd line support to the Company's customers
- Level two support for server, cisco network infrastructure and printer environment
- Takes responsibility for projects as assigned timelines and deliverables
- Day to day management of the helpdesk - dealing with cases from inception to completion
Qualifications:
- ITE / Diploma Holder in Computer Engineering, Network & System
- Excellent problem-solving and analytical skills..
- Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Familiarity with the semiconductor industry or experience in a manufacturing environment is a plus.
- Programming Skills in helpdesk management is a plus.
- Ability to work day or night shift (2 days work, 2 days off, 12 hours shift)
Vacancy posted 23 days ago
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