Senior Communications Project Engineer
9500 - 12000 SGDFull-time
Aryan Solutions Pte Ltd
Technical Expertise
- ALE Mastery: Deep architectural and technical configuration knowledge of the Alcatel-Lucent Enterprise portfolio, specifically OmniPCX Enterprise (OXE), OmniVista, OpenTouch, and Rainbow (UCaaS/CPaaS).
- Contact Center Specialist: Proven experience in designing and deploying complex Contact Center solutions (ALE OmniTouch CC or Genesys integrations).
- Network & Security: Strong understanding of SIP Trunking, SBCs, VoIP security protocols, and integration with 802.1x network and security environments.
- Certifications: ACFE (Alcatel-Lucent Certified Field Expert) level or equivalent is mandatory. ACSE (System Expert) level is highly preferred.
Requirements
- Education: Bachelor’s Degree in Telecommunications, Computer Science, Engineering, or a related field.
- Overall Experience: 10+ years in customer-facing technical roles (Customer Engineering, Project Lead or Senior Project Team member).
- Domain Expertise: 10+ years of project implementation and customer technical support experience in the implementation, integration and migration of:
- Enterprise Voice/VoIP (IP-PBX)
- Omni-channel Contact Centers (Voice, Email, Chat)
- Unified Communications & Collaboration (UC&C)
- Cloud Transition (Private, Public, and Hybrid Cloud models)
- SIP Trunks and 3rd Party Integrations
- Market Knowledge: Solid understanding of the Government, Public Sector and enterprise landscape, including local regulatory requirements and competitive vendor alternatives.
Vacancy posted 1 day ago
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