SUPERVISOR
3600 - 5500 SGDFull-time
JOBER PTE. LTD.
Managing daily operations, including staff supervision (scheduling, training, performance), customer service, operational tasks (inventory, cleanliness, equipment maintenance), and ensuring compliance with health and safety regulations . Also contribute to sales targets , manage client feedback, and maintain the overall ambiance and smooth workflow of the shop.
Key Responsibilities
- Staff Management : Hire, train, and supervise massage therapists and front-desk staff, creating efficient work schedules and fostering a positive team environment.
- Operational Oversight : Oversee daily operations, ensuring smooth appointment scheduling, maintaining the cleanliness and hygiene of the premises, and managing inventory of supplies and retail products.
- Customer Service : Address client inquiries, concerns, and complaints, ensuring client satisfaction and managing feedback for continuous improvement.
- Service Quality : Ensure therapists adhere to treatment standards, maintain room setups, and handle products hygienically.
- Sales and Reporting : Assist in achieving sales targets and potentially upselling products or services. Track sales, bookings, and generate reports on performance.
- Compliance and Safety : Ensure the shop complies with health and safety regulations and that equipment is properly maintained and functioning.
- Facility Maintenance : Oversee the maintenance of equipment and the general upkeep of the spa facility to ensure a relaxing and organized environment.
Required Skills & Experience
- Leadership & Management Experience : Proven experience in a supervisory or management role, preferably in the wellness or spa industry.
- Service & Customer-Centricity : Strong awareness and a focus on customer needs and satisfaction.
- Operational Knowledge : Familiarity with the massage and wellness industry, including standard service processes.
- Compliance Understanding : Knowledge of health and safety regulations and ability to enforce them.
- Communication Skills : Ability to communicate effectively with staff, clients, and management.
- Adaptability : Willingness to work shifts, weekends, and public holidays, common in the service industry.
Jober Pte Ltd UEN 201616711G
EA License No: 16C8401
XING CHONG | Registration No: R22109860
#SGUnitedJobs
Website :
Vacancy posted 21 hours ago
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