Customer Engineer, SAP, Google Cloud (English) - Singapore

Product area

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers & developers see the benefits of our technology come to life.

Job description

When leading companies choose Google Cloud it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Additional job description

In this role, you will work with the Sales teams to introduce Google Cloud to our customers. You will help prospective customers and partners understand the power of Google Cloud, explain technical features and problem-solve any potential roadblocks with a specific focus on SAP workloads running on Google Cloud Platform. As a Customer Engineer specialized in SAP, you'll contribute experience and thought leadership to support the Google Cloud sales teams, and drive direction, mission, and strategy around SAP solutions. You'll meet with customers to facilitate business transformation, map success patterns, and publish assets to scale your knowledge and support further customer successes. In this role, you'll identify and parse industry trends that focus on SAP to recommend, plan for, and address core market opportunities with new solutions and use cases for positioning to customers. Finally, you will enable the sales team and counsel partners on the best way to position SAP on Google Cloud solutions, explain technical features, and problem-solve potential roadblocks on Google Cloud.

Qualifications

Job responsibilities

• Work with the team to identify and qualify business opportunities, identify key customer technical objections, and develop the strategy to resolve technical blockers.
• Own the technical relationship with Google's customers, managing product and solution briefings, proof-of-concept work, and the coordination of any additional technical resources, including product management, engineering, and more.
• Contribute to the technical evaluation process with Google's customers for SAP technical business cycles, managing product/solution briefings, proof-of-concept work, and the coordination of technical resources.
• Recommend, demonstrate, and prototype SAP on Google Cloud Platform solutions in customer environments, using best practices for SAP on Google Cloud.
• Assist the SAP Go-to-Market (GTM) team with regional delivery of field-enablement for SAP on Google Cloud Platform solutions.

Minimum qualifications

• Bachelor's degree in a business or technical field, or equivalent practical experience.
• 6 years of experience as a technical sales engineer in a cloud computing environment or a customer-facing role working in a professional services or systems engineering team.
• Experience with SAP technologies, architecture, and infrastructure needs.
• Ability to communicate in English fluently to support client relationship management.

Preferred qualifications

• Master's degree in Computer Science or other technical field.
• Experience in aspects of cloud computing across enterprise technology and open source, including compute, storage, data analytics, and machine learning.
• Experience in, and understanding of, data and information management as it relates to big data trends and issues within businesses.
• Understanding of SAP cloud offerings such as RISE/PCE, SAP BTP and SAP SaaS products.
• Ability to learn quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.