Customer Experience Analyst
3500 SGDCelecti Pte Ltd
- 5days’ work week; Monday to Friday
- Central Location; Walkable from MRT Station
- Conducive work environment with great learning opportunities
- Assist in driving Customer Experience (CX) initiatives across APAC, with emphasis on Net Promoter Score (NPS) and digital ordering solutions
- Ensure accuracy and integrity of CX data through data gathering, verification, and cleansing activities
- Evaluate customer feedback and survey outcomes to identify trends, service gaps, and enhancement opportunities
- Generate reports, dashboards, and presentation materials for regional and local stakeholders
- Coordinate follow-up actions within the customer feedback loop to support timely issue resolution
- Support the implementation and enhancement of digital order platforms across APAC markets
- Create and maintain training resources, standard operating procedures, and onboarding documentation
- Track platform usage and customer feedback to identify areas for system and process improvements
- Work closely with cross-functional teams to facilitate project execution and stakeholder communication
- Consolidate and analyse data from multiple platforms, including CRM, ERP, and survey systems, to support business decisions
- Minimum Degree in Business Administration/Data Analytics or equivalent
- Minimum 3 years of relevant experience in Customer experience and business analytics with APAC exposure
- Good working knowledge of SAP/ Oracle will be advantageous
- Strong analytical and interpersonal skills
An established MNC, which is a global provider ofmedical technologies, is seeking for a passionate and suitable candidate tojoin the team!
Job Responsibilities
Interested and suitable candidates, please email your CV in MS Word to
***email_hidden***
Ammerline Lam Sze Yi
CEI Reg. No.: R1104463
Celecti Pte Ltd
EA Licence: 16C8045
Vacancy posted 27 days ago
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