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Customer Service Executive - LCYL

3400 - 3800 SGD
Full-time

The Supreme HR Advisory Pte. Ltd.

Customer Service Executive
Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : Basic $3,400 to $3,800 + $200 Transport Allowance + OT 

Job Scope: 

Customer Support:

  • Provide quality customer service support via email and phone through ticketing system.
  • Handle customer inquiries efficiently and escalate issues promptly when required.
  • Resolve customer problems and claims effectively and promptly.
  • Promote and recommend new products to existing customers.

Order Management:

  • Input customer purchase order into system and manage sales orders for customers.
  • Allocate stock and arrange delivery for customer orders.

Customer Relations:

  • Conduct regular meetings with customers to maintain close communication.
  • Monitor and track customer feedback to identify areas for improvement.
  • Build and maintain positive relationships with customers.

Reporting and Improvement:

  • Create monthly reports on customer service activities.
  • Assist in the development and implementation of customer service policies and procedures.
  • Participate in customer service improvement initiatives.

Team Collaboration:

  • Collaborate with internal teams to ensure timely resolution of customer issues.
  • Perform any other ad hoc tasks and projects as assigned.


Requirement: 

  • Minimum Diploma in any field.
  • At least 2-3 years of relevant experience in order processing, delivery arrangement,and customer relationship management, preferably in spare parts distribution industry will be an advantage.
  • Proficient in Excel, including V-lookup, Pivot tables, and simple formulas.
  • At least 2-3 years experience using SAP/S4 Hana SD module is a must.
  • Knowledge in PowerBI is an advantage but not required.


Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Vacancy posted 10 hours ago
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