Duty Manager
3300 - 4300 SGDFull-time
JOB EXPERT PTE. LTD.
Working Location: Central
Responsibilities:- Support Front Office Manager to supervise and coordinate front office operations.
- Manage service recovery for escalated guests’ concerns and feedback.
- Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction.
- Collaborate with various departments on guests’ special requirements and requests.
- Monitor front office operations to ensure adherence to organizational standards and procedures.
- Monitor room inventory levels and reconcile discrepancies.
- Manage staff performance to achieve departmental goals.
- Provide coaching and guidance to improve staff work performance.
- Manage emergency situations.
- Record and report all unusual events to the Management.
- Other ad-hoc duties and responsibilities as and when assigned.
Requirement:
- At least a Diploma in Hospitality Management or equivalent.
- Min. 2 years of working experience as Duty Manager.
- Able to perform rotating shifts, including weekend and public holidays.
- Team player with a positive work attitude.
- Passionate to serve and go the extra mile for guests.
- Possess excellent communication, interpersonal and leadership skills.
- Able to make sound decisions and solve problems effectively.
- Able to work under pressure.
JK Tan (R1875280)
Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766) By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application. Only shortlisted candidates will be notified.
Vacancy posted 1 day ago
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