Customer Service Officer (On Shift)
Full-time
Nets
Position Summary
The NETS Customer Service Team operates from 9AM to 9PM daily and is the key point of contact for our customers on their queries with regards to the company’s products and services.
As part of this team, he/she will contribute significantly to the overall service experience of our customers by delivering excellent service in a prompt and professional manner via the various communication channels available.
Key Responsibilities
- Handle and resolve all customer queries received via phone or email effectively and promptly
- Where first call resolution is not possible, follow up closely with internal parties for required resolution before reverting to the customer
- Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely
- Achieve individual and team goals
- Proactively escalate query trends or potential issues to team lead/manager
- Perform other assigned duties and/or project work
- Assist in mentoring the newer staff into the role progressively
- Assist in process improvements to simply work flows to improve the customer journey
- Assist in complaint management for the investigative footwork
Requirements
- Minimum Diploma qualification and/or at least three years of relevant contact centre/customer service experience
- Proficiency in local languages/dialects will be an advantage
- Strong communication skills
- Passion for problem-solving with the ability to identify root causes and pursue effective solutions
- Able to work independently and as part of a team
- Resourceful and able to perform well under pressure
- Fast learner, able to quickly pick up constantly evolving variety of products and services
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the Customer Service Officer (On Shift) in Toa Payoh vacancy
- ...Customer Service Executive - Accudyne Industries Job Summary Our Customer Service Executive is responsible for delivering excellent customer experiences. He/she will need to liaise between our customers, factories and logistic partners to ensure execution of our sales orders...
- ...Position Summary The Customer Resolution & Reconciliation (CRR) Senior Associate is responsible for supporting the end-to-end operational... ..., unreconciled transactions, and exceptions within established service levels Ensure timely (daily) identification, (daily) escalation...
- ...relationships with merchants, helping them maximize the value of NETS services while also reaching out to businesses not yet on NETS to... ...solutions Brand Representation ~ Uphold NETS’ values of customer-centricity in every interaction Requirements Strong...
- ...Position Summary The AML Team is part of the Customer Service and Operations division in NETS. This team is responsible for conducting AML/... ...and credit assessments on all new & existing merchants. The Officer will be responsible for the daily maintenance of the AML/KYC screening...
- ...Team and Position Summary The BCS Service Hub division at BCS provides operational support to BCS and participants. The division ensures... ...requirements. Key Responsibilities Service Desk & Customer Experience Manage service desk operations, ensuring delivery...
- ...The Business Management Office (BMO) supports the CEO and senior leadership team in driving business planning, transformation initiatives, and governance across BCS. The intern will assist in preparing executive presentation materials, supporting project tracking, and coordinating...
- KEY RESPONSIBILITIES Measure seniors' vital signs, review records Identify changes in seniors' physical well-being, behaviours, report to senior care staff or supervisor and caregiver, if necessary. Record all communication notes, submit incident reports where required...
- ...Position Summary The Business Management Office will help the BCS CEO to drive strategic alignment across different divisions in BCS, oversee the planning and execution of strategic projects, strengthen the organization capabilities, and monitor critical deliverables. The...
- ...travel requirements is a must. What You’ll Do Practice a customer service mindset in driving a culture of security awareness across the... ...ability to lead emergency operations ~ Ability to work all shifts including nights and weekends when and if required ~ Former...
- ...experience to all of our current and future customers as well as create a memorable experience... ...Advisor will partner with local sales, service, and remarketing team members to revolutionize... ...Step in for extra hours, night shifts, or time off as required; adjust to high-...
- ...markets: Establish and maintain the relationship with OEM customers and provide the services covering all air moving products (FFU, EC Fan, etc.) in... ...Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide....
- ...resolving complex problems will ensure that our customers receive top-tier support. You are... ...as the primary point of contact for any service-related matters, such as setup, updates,... ...capabilities Experience working on a shift pattern Knowledge of a foreign language...
- ...operational stability, regulatory compliance, and service reliability. The Infrastructure... ...basis Provide weekend and after office hours support for change implementation (... ...abilities Self-starter and possess a customer-oriented mindset Resilient, ability...
- ...test racks, equipment, and kits to support customer integration and test activities.... ...strong alignment across the Viasat Global Services organisation, as well as with Product, Procurement... ...ERP systems, as well as standard office applications Experience with SharePoint...
- ...s best-in-class “ViaSat In-Flight Connectivity” services to our Commercial Airline, Business Jet and Maritime customers. You play a critical rolein the service launch... ..., and may require travel to other ViaSat offices, customer locations, and airline maintenance locations...
- ...requirements in a dynamic regulatory landscape. Adapt quickly to shifting priorities and a high-velocity work environment, maintaining... ...relationships and gain confidence quickly. ~ Solution and client service-oriented, with a strong emphasis on problem-solving and delivery...
- ...dynamic environment. About The Role The Customer Service Executive (Frontline) is the first point... ...skills Proficiency in Microsoft Office and clinical CRM systems Strong... ...professionals Occasional weekend or evening shifts may be required based on clinic...
Easmed
Toa Payoh16 days ago - ...About the Role Be part of a team of officers to maintain the security & safety of our... ...modules) ➢ Provide Guard and Patrol Services, ➢ Provide Incident Management Services... ...advantage Willing to work on rotating shift including night shift A team worker...
sph media limited
Toa Payoh18 days ago - ...solutions with certified quality standards. Job Summary You will independently coordinate service appointments and maintenance tasks, manage technician schedules, and liaise with customers and vendors to ensure smooth operations and timely delivery of medical equipment...
lifeline corporation private limited
Toa Payoh9 days ago - ...performance and have a strong understanding of numbers and KPIs. Responsibilities Help drive business and maximize sales through customer service, product knowledge, merchandise presentation and promotion Implement all operational policies and procedures in order to...
- ...immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand... ...interests and agenda Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners Help Tesla...
- ...Click, NETS QR Online. The role owns growth, profitability and customer satisfaction across these product lines, requiring a combination... ...market launches, to long term evolution of the payment products and services. This is a high‑impact role that combines product ownership,...
- ...drive the commercial success of our payments products across key customer segments, including SMBs, Large enterprises, Platforms,... ...Own pricing strategy across transaction fees, FX, value‑added services, and bundled solutions Conduct competitive pricing analysis...
- ...team to provide fraud risk assessments for new product launches, customer journeys, and process changes. Define and maintain fraud... ...stakeholders across NETS Strong familiarity with MAS payment service act regulations related to fraud, scams, cybersecurity, and data...
- ...At Grain, we believe great experiences are built long before a customer takes their first bite. They're shaped by the products we create... ...opportunities to improve how customers experience our products, services, events, and brand touchpoints. Drive product and occasion development...
- ...As a Tesla Regional Technical Specialist, you'll work within the Service Technical Organization to drive Tesla's exceptional Service... ...Hybrid Experience a bonus Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset...
- ...highest quality vehicle, silicon and robotics electronics for our customers. Our mission is to develop test automation equipment, architect... ...in a hands-on role such as Failure Analysis / Quality / Service in consumer electronics or automotive industry The successful...
- ...market launches, to long term evolution of the payment products and services. This is a high‑impact role that combines product ownership,... ...market, and post‑launch optimisation. - Conduct ongoing market, customer, and competitor research to identify new revenue opportunities...
- ...Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository. Position Overview... ...Teams with a framework to operate and deliver IT services to our customers. The Asset and Knowledge Management Lead will be required to...
400 SGD
...3. What are the working hours and number of work days per week? We operate on a 6-day work week . Our kitchen runs on a rotating shift system , and each shift typically lasts around 10 hours a day . Shift timings are planned and adjusted according to the daily operational...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Officer (On Shift). Be the first to apply!
