Elite Lifestyle Manager
Quintessentially
Quintessentially, the world's leading luxury lifestyle group, truly understands and connects with the global HNW & UHNW community via a network of over 35 offices around the world. Dedicated to delivering an exceptional and discerning service for our members, combined with, connecting the most prestigious brands to this hard-to-reach consumer.
JOB SUMMARY
To manage each Member's personalised experience, ensuring high individual engagement, satisfaction, loyalty, retention, and perception of value.
- Daily Management; taking requests from Members which could include bespoke travel, restaurant recommendations and reservations, live entertainment and sport ticket booking etc.
- To cultivate a strong personal relationship with each individual Member.
- Meeting Members; analysing and efficiently handing their Membership needs
- Upselling and cross-selling of preferred suppliers and Quintessentially brand services.
- To ensure that any problems or complaints are resolved professionally and to the Members full satisfaction.
HOURS OF WORK
Monday to Friday 9:30pm - 6:30pm.
REQUIREMENTS
- Must be based in Singapore
- Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
- Knowledge in handling executives, senior executives & VIP's.
- In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
- Excellent written & oral communication - fluent English a MUST. Other languages advantageous.
- Outstanding project management skills – effectively manage requests from initiation to completion.
- Strong IT and CRM system skills.
- Proactive & reactive simultaneously - know the client base and anticipate their needs, show initiative.
HOW TO APPLY
If you are interested in applying, please send your cv to [HIDDEN TEXT].
Vacancy posted 12 days ago
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