TECHNICAL SOLUTIONS ENGINEER

General Summary

The Technical Solutions Engineer is responsible for providing comprehensive technical support for Heraeus Assembly Materials products across the APAC region, including solder wire, solder paste solutions for Die Attach, SMT, and SiP modules, as well as sinter paste products.

This role serves as a key technical interface between customers, Sales, Product Marketing, and R&D, ensuring successful product implementation, troubleshooting, and application support. The incumbent leads customer-specific technical projects, delivers product and application training, and drives the development of tailored solutions to meet customer requirements.

The position also supports new product introduction activities by collaborating with Product Marketing and R&D on product specification, characterization, validation, and launch initiatives. In addition, the role manages technical escalations and complaint resolution processes through effective communication of 8D reports and corrective actions.

Working closely with Sales Account Managers, the Technical Solutions Engineer contributes to business growth by identifying and supporting new opportunities, providing pre-sales and post-sales technical consultation, and facilitating customer sample build activities through Heraeus laboratories and application support services.

Key Responsibilities

• Provide technical and application support for Heraeus Assembly Materials products, including solder wire, solder paste, and sinter paste solutions.
• Deliver customer training on product applications, processes, and best practices.
• Lead and manage customer-specific technical projects and customized solution development.
• Support Product Marketing and R&D in product specification, characterization, qualification, and new product launches.
• Coordinate and facilitate complaint investigation and resolution processes, including communication of 8D reports and corrective actions.
• Provide technical consultation throughout the customer journey, from pre-sales evaluation to post-sales support.
• Partner with Sales Account Managers to identify, develop, and secure new business opportunities.
• Support customer sample builds, process evaluations, and testing activities through Heraeus laboratories and application support services.
• Troubleshoot process and application issues at customer sites and recommend effective technical solutions.
• Foster strong customer relationships by delivering timely, professional, and value-added technical support.

Description of Responsibilities and Duties

• Provide technical support for Heraeus Assembly Materials products across the APAC region, including solder wire, solder paste solutions for SMT and SiP modules, as well as pressure and non-pressure sinter paste products.
• Conduct data collection, testing, and characterization using laboratory equipment to evaluate product performance, identify improvement opportunities, and enhance the robustness and reliability of Heraeus assembly materials.
• Analyze technical data and propose effective solutions, process optimizations, and product improvements, working closely with internal teams and external third-party laboratory service providers where required.
• Offer technical consultation and application support to customers, advising on the selection, implementation, and optimization of Heraeus assembly materials for their manufacturing processes and product applications.
• Provide on-site customer support, including process troubleshooting, root cause analysis, and problem resolution, leveraging a strong understanding of Heraeus products, manufacturing processes, equipment, and process parameters.
• Collaborate with customers to identify technical challenges and recommend practical solutions that improve process efficiency, product quality, and overall manufacturing performance.
• Support product qualification, validation, and continuous improvement activities to ensure successful customer adoption and long-term satisfaction.
  
• Knowledge (Acquired Information Necessary to Perform the Role)

• Strong Knowledge of die attach applications, including semiconductor soldering and sintering materials, associated manufacturing processes, packaging technologies, and failure analysis methodologies.
• Working knowledge of statistical analysis and design software, including Microsoft Office, Minitab, JMP, and AutoCAD.
• Understanding of Occupational Health, Safety (OHS) requirements and Environmental Management Systems (EMS), with the ability to apply relevant standards and practices in daily operations.

Education

• Bachelor's Degree in Materials Engineering, Mechanical Engineering, or a related engineering discipline, or an equivalent combination of education and relevant industry experience.

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Experience

• Minimum 10 years of experience in semiconductor assembly materials, with a strong focus on solder paste applications and SMT processes.
• Hands-on experience in semiconductor packaging, process development, troubleshooting, and technical support within the electronics manufacturing industry.
• Experience with power modules, System-in-Package (SiP) applications, or advanced packaging technologies will be highly advantageous.

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Competencies

The following competencies are essential for success in this role:

• Technical Leadership
  Demonstrates the ability to lead technical initiatives, provide expert guidance, and drive project execution while influencing customers and cross-functional teams.
• Managing Complexity
  Effectively analyzes complex technical challenges, evaluates multiple variables, and develops practical, data-driven solutions in a dynamic environment.
• Occupational Health, Safety & Environmental Management (OHS/EMS)
  Maintains a strong commitment to safety, environmental compliance, and adherence to corporate and regulatory standards in all technical and laboratory activities.
• Advanced Communication Skills
  Possesses excellent verbal and written English communication skills, with the ability to present technical concepts and solutions clearly to customers, stakeholders, and internal teams.
• SMT and Laboratory Equipment Expertise
  Demonstrates strong proficiency in operating, troubleshooting, and optimizing SMT production equipment and laboratory testing instruments to support product evaluation and process development.
• Failure Analysis and Material Characterization
  Skilled in Failure Analysis (FA), C-SAM (C-Mode Scanning Acoustic Microscopy), root cause investigation, and problem-solving methodologies to identify issues and implement corrective actions.
• Customer Focus and Technical Consulting
  Builds strong customer relationships by providing responsive technical support, application expertise, and value-added solutions tailored to customer requirements.
• Analytical and Problem-Solving Ability
  Utilizes structured methodologies, statistical tools, and engineering principles to resolve technical challenges and support continuous improvement initiatives.
• Cross-Functional Collaboration
  Works effectively with Sales, Product Marketing, R&D, Quality, and Manufacturing teams to support business objectives and customer success.
• Project Management and Execution
  Successfully manages multiple projects, priorities, and deadlines while ensuring timely delivery of customer solutions and technical objectives

Skills (Acquired and Measurable Competencies)

• Strong proficiency in operating SMT manufacturing equipment and laboratory testing instruments for product evaluation, process development, and technical analysis.
• Demonstrated expertise in technical problem-solving, root cause analysis, and implementation of corrective and preventive actions.
• Experienced in applying Design of Experiments (DOE) methodologies to optimize processes, evaluate product performance, and drive continuous improvement.
• Skilled in Failure Analysis (FA) and C-SAM (C-Mode Scanning Acoustic Microscopy) techniques for defect characterization and reliability assessment.
• Strong communication and interpersonal skills, with the ability to effectively engage customers, stakeholders, and cross-functional teams.
• Excellent presentation skills, capable of delivering technical training, product demonstrations, and customer-facing technical discussions in a clear and professional manner

• Working Conditions
• Office, laboratory, and customer-site settings.
• Regular engagement in laboratory activities involving SMT equipment, testing instruments, and material characterization tools, in accordance with established safety and environmental procedures.
• Frequent interaction with customers across the APAC region, including on-site technical support, process evaluations, troubleshooting, and project-related activities.

• Travel requirement of approximately 50-70% , primarily for customer visits, technical support, training, project implementation, and business development activities.
• Exposure to manufacturing and cleanroom environments may be required, with adherence to Occupational Health & Safety (OHS) and Environmental Management System (EMS) guidelines at all times.