Part Time Call Centre Associate | National Stadium
14 - 16 SGDBusiness Edge Personnel Services Pte Ltd
Working Arrangement:
- Salary: $14/hr - weekdays; $16/hr - weekends
- Location: National Stadium
- 4 days per week (estimated 32 hours)
- Shift hours (subject to changes) Monday-Friday
- 08:30–18:00
- 09:30–19:00
- 11:30–21:00 Sat-Sun
- 10:30-20:00
Key Responsibilities
Phone Call Handling
• Answer incoming customer calls in a professional, clear, and service-oriented manner
• Assist customers with general enquiries, event-related information, facility information, feedback, and service requests
• Provide accurate information based on approved FAQs, SOPs, and official communication channels
• Record call details accurately in Salesforce, including customer information, enquiry details, actions taken, and follow-up required
• Escalate calls that require further assistance, approval, or investigation to the relevant team or supervisor
Salesforce Case Management
• Manage and respond to customer cases logged in Salesforce within defined timelines
• Follow up on phone enquiries that require further action or case creation in Salesforce
• Ensure clear and accurate case documentation, including updates, next steps, and closure notes
• Coordinate with internal stakeholders to obtain information or resolutions for customer cases
• Provide timely updates to customers where required
• Validate resolutions and close cases accurately in Salesforce
• Escalate urgent, sensitive, or high-risk cases in accordance with SLA requirements
Handover & Continuity
• Ensure all open cases and pending call follow-ups are clearly documented with next-action details
• Highlight urgent, aging, or sensitive cases during shift handovers
• Maintain continuity of follow-up to prevent service gaps
• Support team members by ensuring proper case ownership and handover when required
Service Quality & Improvement
• Maintain a professional and customer-centric tone across phone and written communications
• Identify recurring enquiries, feedback trends, or operational issues for team review
• Support continuous improvement efforts by sharing observations from customer interactions
• Adhere to service standards, SOPs, data protection guidelines, and escalation protocols
Work Arrangement
• Part-time role supporting call centre and Salesforce operations
• Rostered shifts based on operational requirements, including possible weekends, evenings, or event days where required
• Shift handovers are required to ensure seamless call and case management
• Role may be office-based or operationally deployed depending on business needs
Requirements
• Strong verbal and written communication skills
• Comfortable handling phone calls and speaking with customers professionally
• Detail-oriented, with strong ownership and follow-through
• Able to manage multiple enquiries and cases concurrently
• Able to remain calm and composed when handling difficult or urgent customer situations
• Familiarity with Salesforce or CRM systems is preferred, though training will be provided
• Strong collaboration skills and ability to work with internal teams
• Prior customer service, call centre, hospitality, or frontline experience will be an advantage
• Will involve face to face interactions over the counter when necessary
EA License No.: 96C4864
Reg No.: R25128798 HUANG QIMENG
2000 - 2500 SGD
...GovernmentProject | No Sales | No Marketing Location: Central ️ Working Days: Monday – Friday only No weekends We are looking for Part-Time Phone Surveyors / Research Interviewers to support a Government research project . This is a long-term opportunity. Working...13 SGD
...Responding to member enquiries via email under our managed Healthcare solutions. Providing excellent customer service in a professional and timely manner. Performing data entry tasks as required. Assisting with any other ad-hoc duties assigned. What We Are Looking for...14 - 16 SGD
...designated departments and/ or escalate issues to supervisors toensure timely and appropriate actions are taken to resolve customer feedback... ...-hoc duties and projects as assigned or needed Location : National Stadium Salary: S$14 /hour for weekdays S$16 /hour for...1000 - 2000 SGD
...Job Summary Reporting to the CEO, the Centre Manager drives student recruitment, marketing, and branding to expand the centre’s outreach, focusing on Chinese Debate Classes and future tuition programmes. This role requires Sunday work and occasional remote parent communication...2200 - 3000 SGD
...Oversee the daily operations of the Centre Liaising with tutors, parents and students Provide quality customer service through understanding of customers’ queries and needs Ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed...1800 - 3200 SGD
...healthcare support team as a Customer Support Associate , where you will be the first point of... ...for someone who thrives in a fast-paced call centre environment, enjoys helping others, and... ..., email, and live chat . Provide timely, accurate, and professional assistance while...2800 SGD
...enquiries via email and phone calls. Provide accurate information... ...on customer requests and ensure timely resolution. Maintain... ...Prior customer service or call centre experience is an advantage.... ...Able to work independently and as part of a team. Interested Applicant...1100 - 1400 SGD
...registers and processing payments Ensuring visual merchandising standards are adhered to and stocks are replenished and displayed at all times Participating in stock-take Any other duties assigned by your superior. What you will find within our COURTS Retail Stores...2700 - 3400 SGD
...and revenue. Perform any other ad hoc duties as assigned from time to time by Management. Job Requirements Minimum 2 years of... ...and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and...2000 - 3000 SGD
...Main Duties and Responsibilities As a Call Centre Executive at Mandai Rainforest Resort, you will be the voice of the property—creating... ...maintenance, in-room dining) and coordinate with relevant departments for timely follow-up. Assist with room reservations, restaurant bookings...15 - 25 SGD
...Part-Time Service Associate – Brasserie Astoria, Singapore We are seeking passionate and dedicated Part-Time Service Associates to join our enthusiastic team at Brasserie Astoria, as we bring the iconic brasserie experience to Singapore. Brasserie Astoria Singapore brings...2500 - 3000 SGD
...to all emails sent by prospective patients to the company’s general enquiry email addresses in a professional, courteous and timely manner. Call or text message prospective patients where a phone number has been provided to make appointments and follow up with an email....300 - 320 SGD
...looking for a friendly and organised Customer Service Associate to join our team on a temporary part-time basis (Sep-Oct) . This role is ideal for students on... ...working with people and are keen to learn about daily centre operations in the education industry. $14 per hour,...3000 - 4500 SGD
...Main Duties and Responsibilities As the Call Centre Supervisor at Mandai Rainforest Resort, you will oversee the daily operations of the... ...interaction. Monitor call quality, service levels, and response times to ensure compliance with our brand standards. Conduct...1000 - 2000 SGD
...Japanese Fashion Lifestyle Brand ✨ Join the BEAMS Singapore Team! BEAMS is looking for an enthusiastic and customer-focused Part-Time Retail Associate to join our team. If you enjoy fashion, connecting with people and creating great customer experiences, we’d love to hear...4000 - 4500 SGD
...Our client is looking for a confident and engaging Part-Time Tutor to teach PSLE Mathematics and Science in both physical and hybrid... ...classroom settings. Make lessons fun, effective, and student-centred. Use digital tools and technology to enhance learning. Prepare...1200 - 2500 SGD
...Honesty, responsibility, and punctuality to ensure reliable service delivery Ability to work independently and collaboratively as part of a team Previous housekeeping or cleaning experience is welcome but not required; training will be provided Other Information...3000 - 6000 SGD
...be an opportunity to join our Management Associate program for selected teaching staff where... ...progressive career track. Formative Minds centre is located Marine Parade and Novena.... ...-the-job Learning An opportunity to be part of an Ed-tech disruptor Direct access to...2500 - 2800 SGD
...ecosystem. Responsibilities Manage ambulance bookings by scheduling and dispatching resources accurately to ensure timely deployment Handle customer calls and inquiries professionally to provide clear and accurate information about services Coordinate with operations...2000 - 4000 SGD
Looking for your first real opportunity where you can earn, learn, meet new people, and grow? If you're someone who enjoys talking to people, thrives in a fast-paced environment, and wants more than just a typical 9-to-5, we'd love to meet you. What You'll Be Doing Represent...1000 - 2000 SGD
...-wide. Job Summary Manage daily operations of an education centre to ensure smooth functioning and support staff and student needs... ...workflow and service quality Coordinate with staff to ensure timely completion of administrative and operational tasks Manage centre...7 - 10 SGD
...You will be assisting the Centre Instructor in ensuring the smooth operation of the Centre. Your key areas of responsibility will include, but are not limited to the following: Guiding students Marking & recording of worksheets Packing of worksheets Administrative...1845 - 2180 SGD
...incentives) before OT calculation! Job Description Answer incoming calls from customers to take orders No selling of products, No cold... ...the system Requirements: Willing to work at the Western part of Singapore (Taman Jurong Area) Knowledge of Customer service...10 - 13 SGD
Job Scope: ~Provide frontline service ~ Register patients, schedule appointments, and promote digital services ~ Assist patients with self-service kiosks ~ Manage patient flow and respond to enquiries ~ Perform other duties as assigned ~ Must be comfortable to stand...2600 - 3000 SGD
...Responsibilities Answer and manage incoming and outgoing customer calls to resolve inquiries and provide information promptly Enter... ...to customer enquiries and follow up on requests to ensure timely resolution and customer satisfaction Process documents and update...8000 - 10000 SGD
...Call Centre Manager/ IT Support Manager The successful incumbent will be handling application support for our clients as well as overseeing... ...tickets and ensure that they are escalated appropriately and timely. Ensure that all outstanding tickets are resolved in...- ...Love sports, fashion, and helping people find their style? We're looking for energetic, friendly individuals to join our retail team part-time. If you enjoy working with people, this could be the perfect fit. ROLE AND RESPONSIBILITIES: Stay in the know with the...
3000 - 5000 SGD
...PEs, professionals, bankers and entrepreneurs. As a Management Associate, you will be developed as a professional and fostered under a rewarding... ...: Final-year university students who can commit to at least 3 full working days per week are welcome to start in a part-time role....12 - 15 SGD
...Responsibilities Enrolment & Parent Engagement • Be the warm, welcoming face of Da Di • Handle walk-ins, calls, emails, and WhatsApp enquiries • Conduct centre tours and present our programme value with confidence • Proactively engage potential families in and around...1300 - 1550 SGD
...pet care products without clinic visits or crowded counters. Job Summary SG Pet Pharmacy seeks a hands-on Part-Time Marketing & E-Commerce Operations Associate to drive brand growth and manage daily online business operations, including marketing campaigns, content...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Part Time Call Centre Associate | National Stadium. Be the first to apply!
