SAP SD - Customer Service & Service Management Consultant
ABeam Consulting (Singapore)
About Us:
ABeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 9000 employees worldwide we aim to be the transformation partner of choice for all of our clients. Role Overview:
We are seeking an experienced SAP SD Customer Service & Service Management Consultant with strong expertise in service-related processes within SAP. The ideal candidate will be responsible for understanding, mapping, and optimizing Customer Service and Service Management processes within SAP S/4HANA, ensuring efficient service order handling, contract management, and integration with broader business workflows. Key Responsibilities:
Service Management & Service Order Lifecycle:
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector. We regret only shortlisted candidates will be notified.
ABeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 9000 employees worldwide we aim to be the transformation partner of choice for all of our clients. Role Overview:
We are seeking an experienced SAP SD Customer Service & Service Management Consultant with strong expertise in service-related processes within SAP. The ideal candidate will be responsible for understanding, mapping, and optimizing Customer Service and Service Management processes within SAP S/4HANA, ensuring efficient service order handling, contract management, and integration with broader business workflows. Key Responsibilities:
Service Management & Service Order Lifecycle:
- Design, configure, and support end-to-end service order management, covering creation, execution, tracking, and fulfillment.
- Optimize repair processing, service notifications, and service confirmations for seamless operations.
- Ensure smooth integration between Service Management, SD, and FI-CO for efficient workflow execution.
- Implement and improve warranty tracking and long-term service contracts, ensuring compliance and customer satisfaction.
- Manage service agreements, including preventive maintenance contracts and post-sales service commitments.
- Design and maintain service-related billing plans, ensuring accurate pricing, invoicing, and financial tracking.
- Implement Event-Based Revenue Recognition (EBRR) and monitor revenue flow from service transactions.
- Analyze existing CS and Service Management processes and align them with SAP S/4HANA’s latest functionalities.
- Provide strategic recommendations for automation and efficiency improvements.
- Work closely with business users to troubleshoot issues, develop innovative SAP solutions, and drive enhancements in service-related functionalities.
- Support deployment and user adoption of SAP Fiori apps related to Service Management and CS modules.
- Coordinate with SAP SD, MM, PP, and FI-CO teams to ensure seamless integration across modules.
- Assist in aligning customer service processes with SAP Field Service Management (FSM) solutions if applicable.
- Develop detailed process documentation, SAP configuration guides, and end-user training materials.
- Conduct workshops to educate teams on best practices for Service Management and Customer Service in SAP.
- Immediate starter will be preferred.
- SAP CS & Service Management Expertise: In-depth knowledge of Service Order processing, warranties, contracts, billing, and repair management.
- SAP SD Integration: Hands-on experience integrating CS and Service Management with SAP SD for streamlined sales-service workflows.
- Revenue Recognition & Billing: Strong understanding of Event-Based Revenue Recognition (EBRR) and billing management.
- Process Optimization & Automation: Proven ability to map, optimize, and transform service management processes within SAP.
- Stakeholder Management & Communication: Strong ability to collaborate across teams, ensuring business requirements are met with optimal SAP solutions.
- SAP Implementation & Support: Experience with SAP S/4HANA implementations, system enhancements, and ongoing support activities.
- Preferred Qualifications:
- SAP S/4HANA experience with a focus on CS and Service Management modules.
- Prior consulting experience in SAP service management solutions.
- Knowledge of Fiori-based Service Management applications.
- SAP Certification in SD, CS, or Service Management is a plus.
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector. We regret only shortlisted candidates will be notified.
Vacancy posted 21 days ago
Similar jobs that could be interesting for youBased on the SAP SD - Customer Service & Service Management Consultant in Singapore vacancy
4500 - 8000 SGD
...About Us ABeam Consulting is a global professional services company that specializes in delivering business transformation... ...(EX) team is the current SAP Partner of the Year for Singapore and... ...in the full SAP implementation, customization and configuration including data gathering...6500 - 11000 SGD
...Experience: 4 – 5 years in SAP Sales and Distribution and Customer Service Skills: Experience include but not limited to Sales Area Set-up, Order Management, Pricing, Invoicing, EDI Set-up, Vendor Managed Inventory Experience in at least 2-4 end-to-end project cycles...6500 - 9000 SGD
...We are a Systems Integrator and SAP Support Services provider seeking an experienced Senior SAP SD Functional Consultant to join our team. *We welcome applications from candidates seeking either permanent or contract roles, and the final offer will depend on the candidate...10000 - 16000 SGD
...Lead SAP SD Senior Consultant with 10+ years of end-to-end implementation experience, specializing in S/4HANA Greenfield deployments withd SAP... ...Architecture, Flexible Workflow, Advanced ATP (aATP), Settlement Management (Condition Contracts), Embedded Analytics. SAP IS-Retail...7000 - 13000 SGD
...assurance, tax and legal, deals and consulting we help clients build,... ...innovate and grow, reduce costs, manage risk and regulation and,... ...comprehensive range of professional services and experience to deliver... ...process improvement and ERP (SAP S/4HANA) enablement initiatives...- ...team, you’ll deliver exceptional client service — providing advice on how technology enablement... ..., we’ll work with you to develop the consultancy and analytical skills that you’ll need... ...are seeking for a Senior Associate / Manager - SAP Sales & Distribution (SD) . To address the...
- ...Infosys Consulting is a consequential consulting firm with an entrepreneurial spirit that works with a market... ...i. Experience = at least 10 years of hands on SAP project implementation experience ii. SAP modules = Primary SD module, and secondary logistics / MM module iii...
8000 - 16000 SGD
...About the Role Join Accenture's SAP practice to lead SAP S/4HANA Sales and Distribution (SD) and Order-to-Cash (O2C) transformation... ..., including sales order management, pricing, billing, shipping, delivery processing, customer master data, and credit management....2500 - 3000 SGD
...with odorless • Follow new customer registration guideline and policy... ...account at POS system • Manage incoming calls and messages reply... .... • Follow up those new consult who haven’t turn up for an appointment... ...• Proficiency in customer service tools • Added advantage with...- ...MNC with high job stability Large scale SAP project About the company Our client... ...technology, they are now hiring an experienced SAP Manager to join their team. About the job... ...optimization of core Order-to-Cash (OTC) / SAP SD solutions across multiple Asian markets...
5000 - 10000 SGD
...deliver working software applications to delight customers Improve software quality using XP... ...IT • With 2 yrs – 8yrs of experience with SAP • SAP experience is mandatory. • Communication... ...processes in SAP modules such as FICO, SD, MM, PE , HR , ABAP , PP is an added...3500 - 6900 SGD
...incoming and outgoing calls, booking of appointments, attend to customer’s inquiry Ensure all activities are conducted in line to the... ...work retail hours and on weekends and public holidays Customer service oriented, Positive and highly motivated individuals....3500 - 4600 SGD
...for Japanese corporations, ABeam Consulting has served our clients through... ...provide truly comprehensive services. About the Role We are seeking... ...individual to join our SAP S/4HANA Cloud Public Edition training... ...(MM), Sales & Distribution (SD) and Joule AI. Trainees will engage...3500 - 4500 SGD
...competent, efficient and qualitycustomer services at service standard levels above the... ...ACCOUNTABILITIES Responsible to attend to direct customers enquires and requests (including New... ..., Policy Servicing, Claims, and Premium Management) through all customer’s communication...8000 - 12000 SGD
...About Us Abeam Consulting is a global professional services company that specializes in delivering business transformation... ...(EX) team is the current SAP Partner of the Year for Singapore and... ...point of contact for SAP Materials Management (MM) solution delivery, driving...2200 - 2500 SGD
..., professional and affordable aftersales services and appliances. In 2020, co-founder Goh Ching... ...years. Job Summary You will handle customer interactions through calls, emails, and... ...job details accurately into the data management system to maintain up-to-date records...4500 - 8000 SGD
...About Us Abeam Consulting is a global professional services company that specializes in delivering business transformation... ...(EX) team is the current SAP Partner of the Year for Singapore and... ...CO with other modules (SAP MM and/or SD) preferred Has worked with various...2300 - 2600 SGD
...Marketing and Promotion Promote travel packages, special deals, and services to clients through newsletters, over the counter and social... ..., including flights, car rentals, and transfers. Prepare and manage travel itineraries, ensuring all details are accurate and...8000 - 10000 SGD
...As the MM lead, the consultant will be expected to proactively drive... ...Facilitation: Explaining the SAP template and facilitating issue... ...Nice to Have: Knowledge of SAP SD, particularly SD-MM integration... ...HP: +65 92333815 Recruitment Manager Helius Technologies Pte Ltd...- ...Role Summary: Manages a portfolio of 4–5 SAP SuccessFactors clients post-implementation, ensuring high satisfaction, SLA compliance... ...: Own a portfolio of 4–5 SAP SuccessFactors customers post go-live. Guide internal consultants to handle customer requests and ticket...
8000 - 12000 SGD
...expansion for Japanese corporations, ABeam Consulting has served our clients through more... ...partners provide truly comprehensive services. About the Role We are hiring an experienced SAP PP (Production Planning) and QM (Quality Management) Consultant with a minimum of 5 years...5000 - 8000 SGD
...Japanese corporations, ABeam Consulting has served our clients through... ...partners provide truly comprehensive services. Responsibilities:... ...for S/4HANA systems Drive custom code remediation and optimization... ...and support application on SAP BUILD and SAP Business process...3000 - 4500 SGD
...Responsibilities: Design and develop SAP Fiori applications and user... ...controllers, CSS, OData service integration basics, and... ...Fiori solutions Configure and customize SAP Fiori Launchpad environments... ...recommend continuous improvements Manage stakeholder communications and...3500 - 4800 SGD
...Type: Industrial Equipment Manufacturer Position Title: Customer Consultant / Service Sales Engineer Working Location: Boon Lay Working... ...main contact person and handle customer-related matters Manage a group of accounts, identify key customers, and create action...7500 - 8300 SGD
...SAP PM Consultant: The SAP PM Consultant is responsible for the design, configuration, enhancement... ...Plant Maintenance and Enterprise Asset Management processes within Company’s SAP S/4HANA... ...technologies such as APIs, web services, middleware, IDocs. Exposure to mobile...8000 - 10000 SGD
...Responsibilities: Software Engineer (SAP ABAP) with a minimum of 4... ...work closely with functional consultants and business stakeholders to... ...BAPIs, RFCs, IDocs, and Web Services. Perform unit testing and support... ...modules such as FI/CO, MM, SD, PP, or HCM. Experience...8000 - 10000 SGD
...We are looking for an experienced SAP S/4HANA SD-MM / OTC Lead Consultant with strong expertise in SAP SD, MM, OTC, P2P, Logistics, EDI, iDoc integration... ...to lead workshops, prepare functional specifications, and manage business stakeholder expectations. Certifications preferred...10000 - 12000 SGD
...Description Position Summary We are seeking an experienced SAP S/4HANAGrant Management (GM) Consultant to design, configure, and support both Grantee and... ...Dashboard Deployment: Deliver out-of-the-box and customized SAP Fiori analytical apps for real-time grant visibility...5000 - 7000 SGD
...Position Summary The Customer Service Manager is responsible for delivering an exceptional end-to-end guest experience, ensuring every family receives warm, responsive, and personalized care throughout their stay. This role oversees the Guest Experience team, drives service...3800 - 6200 SGD
...Job Summary You will lead and manage a customer service team to deliver effective support and maintain strong relationships with clients and stakeholders. You will communicate clearly across all organizational levels and ensure operational coverage during late hours....
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to SAP SD - Customer Service & Service Management Consultant. Be the first to apply!
