Housekeeping Supervisor
IHG Hotels & Resorts
Job Description The Housekeeping Supervisor will supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives. He/She is accountable for safety, service and execution of the consistent Holiday Inn Express guest experience. He/She will also support and coordinate the administrative matters among Rooms Division – Housekeeping, Front Office and Engineering in ensuring the smooth operations of the Hotel. The duties and responsibilities include but not limited to the following: Financial Returns:
- Works with Housekeeping Manager to ensure department cost and expenses are in line with department budget
- To run morning reports, these include: Housekeeping Room Status Report; VIP Report; Out-of-Order Report; Arrivals; Housekeeper's report
- Prepares daily room assignments (maid's report) for morning shift room attendant.
- Reviews message books for special requests or instructions
- Supervise the implementation of housekeeping standards and procedures in relation to:
- Bedroom service
- Bathroom service
- Cleaning service
- Linen maintenance
- Recommended changes to these standards and training needs on an ongoing basis
- Solve employee grievances
- Ensure consistency within the department
- Works with Superior and Human Resources on manpower planning and management needs
- Open and close the shift and ensure effective shift hand over
- Distribution and collection of master keys
- Management of all incoming and outgoing calls
- Issues keys according to floor assignments
- Answers phone and logs all messages
- Responds to any requests from guests
- Informs supervisors of any special guest needs
- Coordinates the make-up or rush rooms with Front Desk
- Prepares and monitors room status reports for possible discrepancies
- Transmits messages from guests to Housekeeping personnel, laundry department, F&B-room service, front office and engineering
- Maintain a current and thorough knowledge of all housekeeping systems
- Prioritise arrival rooms
- Liaise with Front Office for guest and hotel requirements
- Ensure guest valet is processed and delivered in a timely manner
- Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
- Management of lost property for the hotel
- Manage all special requests made by guests
- Ensure you have complete knowledge of room types, layouts and facilities
- Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets
- Releasing rooms and room status management
- Key work order for Engineering to follow up with the maintenance job.
- Informs Assistant Manager or security of any emergencies brought to Housekeeping's attention
- Manages the room attendant audit portal
- Following up with Guest request by coordinating with both Engineering and Housekeeping departments
- Manage storage areas
- Maintain adequate stock levels
- Complete stock takes as required
- Maintain stock levels
- Conducts shift briefings to ensure hotel activities and operational requirements are known
- Record and manage all Lost and Found items
- Coordinates the return of all lost and found items
- Prepares the next day's schedule based on the house count
- Calls in extra personnel when necessary
- Coordinator to relief floor supervisor, training supervisor and Housekeeping clerk when they are off or on Leave
- Checks whether all keys are in respective place
- Coordinate with outsourced labour vendors and prepare monthly attendance report (Housekeeping and Engineering)
- Prepare vendors' invoices to submit to Finance Department
- Assist in keeping track of the IHG Crisis Management Calendar checklist on Global Evaluation Manager (GEM)
- Assist in documenting audit files
- Raise purchase orders
- Diploma in Hotel Administration, Hotel Management or equivalent and 2 years' housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
- 2 years' housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training
- A positive and keen to learn attitude.
- Great communication skills
- Proficient in written and spoken English and with good communication skills
- Willing to work on weekends, PH and shifts
Vacancy posted 1 day ago
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