Customer Care Officer
2600 - 3200 SGD9 Koi Marketing Pte Ltd
novita is seeking a sincere Customer Care Officer to join our growing team!
You will be the friendly face and voice of novita, helping our customers have the best experience with our products! If you enjoy building relationships, solving problems, and making people’s day better, we’d love to hear from you!
What we offer:
*** Basic Salary: S$2,600 – S$3,200 + Attractive Incentives!! ***
A Culture of Progress & Achievement — We foster growth, celebrate milestones, and empower every team member to reach their full potential.
An Exploratory Spirit — We challenge conventional marketing, creativity, and media, encouraging bold ideas and fresh perspectives.
✈️ Shared Adventures — From company retreats to team travel trips, we build a supportive and connected team environment.
Performance Rewards — Your contributions are recognized with cash incentives and encouragement programs that celebrate success.
Comprehensive Care — We provide employee welfare and benefits designed to support your well-being.
Responsibilities:
Ensure a seamless & exceptional customer experience across all touchpoints, with professionalism and care.
Proactively identify opportunities to enhance the customer journey and implement service improvements.
Manage and resolve customer service requests, repair cases, enquiries, and feedback with efficiency and empathy.
Provide suitable product recommendations to customers, with opportunities to earn performance-based incentives.
Assist on departmental administrative matters and contribute to special projects or initiatives, supporting team goals and business growth.
Requirements:
At least 1 year of experience in a customer service role
Strong communication and interpersonal skills, with the ability to engage customers confidently
Positive attitude and customer-centric mindset, with a genuine passion for service excellence
Proficient in Microsoft Office applications
Able to work independently while also contributing effectively in a team
Organised and able to multi-task in a fast-paced environment with minimal supervision
Working Location - North
Working hrs / day - 8.45am to 6.00pm (Mon - Fri)
We are committed to provide opportunity for career advancement and offer attractive salary that commensurate with work experience. Interested candidates, please send in your resume via APPLY NOW button.
3000 - 5000 SGD
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