Business Operations Intern (Education Business)
1300 SGDInternship
MINDFLEX EDUCATION PTE. LTD.
Find Out Even More At :
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to View email address on mycareersfuture.gov.sg or apply via MyCareersFuture.
Hi! Our company is looking for University/Polytechnic Interns who are able to commit for a Full-Time Internship of 3 Months & Above (longer durations preferred).
About Us:
- MindFlex Education's internship programme aims to provide internships that are fulfilling, as well as practical in real-world situations
- Our office culture is fun and encouraging. We take our work, as well as our play seriously
- We provide full-time job opportunities for interns who have excelled in their internship
- Enjoy a cosy office environment with modern facilities such as a PS5, pool table, karaoke system & more
- Close-knit team of 15-25 pax, strictly no over-time culture, no bring-work-home culture
- Attractive part-time positions ($14/Hour & above) and full-time positions available after completion of internship
Learning Scope:
Client Relations
- Take charge of handling tuition requests via Forms, Social Media Platforms & WhatsApp
- Ask clients the right questions to gather information efficiently
- Address clients' queries and concerns that they might have
- Transfer clients' requirements into a concise job-post format
- Provide after-sales service to clients (and tutors)
- Monthly check-in on existing client base for any feedback, staying connected and maintaining good relations with them
Tutor Relations:
- Broadcasting assignments via automated outreach channels (Email, Telegram, etc.) to our database of 50,000+ tutors
- Apply filters (eg. Location, Tutor Type, Qualifications) to tag each assignment to the correct target audience
- Assist in shortlisting, profiling, and marketing tutors in a way which captures the client's attention based on their needs
- Assist tutors with technical issues & application processing
- Clarification of agency's commission & policies to tutors
Business to Business (B2B):
- Take charge of MindFlex's B2B arm and work with tuition centres, government agencies & educational institutes.
- Schedule interviews (phonecall, online, face-to-face) between tutors and organisations
- Manage confirmation contracts & invoices for clients
- Provide after-sales service to clients (and tutors)
Internal Processes:
- Work with customised back-end software, specially designed to fulfil the company's business needs & improve efficiency
- Maintain cohesive inter-department and intra-department relations, ensure good customer handover between colleagues
- Take charge of designating clients to various teams (traffic control), depending on each team's existing workload
- Maintain an organised record of clients for different departments to contact and follow-up with in future
Other Administrative Or Ad-hoc Tasks Related To Marketing Or Business Development:
- Analyse company's past data, to forecast trends and assist in Business Development plans
- Creation of content and visuals, and organising data to grow the company’s online presence and improve SEO
- Participate in team huddles in strategy building for the company's operations, process streamlining, automation and new revenue streams
Key Takeaways:
- Hone fast-thinking abilities and good decision-making skills
- Build professional communication and customer service skills
- Develop confident problem-solving and mediation skills
- Learn to stay organised, meticulous and calm in a fast-paced environment
- Become an effective team-player and an independent worker
- Witness firsthand how SMEs create their own in-house software and solutions (from conceptualistion to development to usage)
- Deep involvement and familiarisation in both back-end and front-end processes of the company & industry
- Exposure to real-world data and applications, that puts theory into practice
- Last but not least, private mentoring & sharing sessions with company's founders and management (P.S. we love sharing)
Job Requirements:
- Current University/Polytechnic Student, Singaporean/PR
- Good Command of Both Written & Verbal English
- Friendly, Passionate and Energetic Team Player
- Organized and Good Administrative Skills
- Responsible and Strong Work Ethic
- Decent Typing Speed and Computer Skills
- Polite, Patient and Calm Personality
Location & Working Hours:
- Location: Sin Ming Lane, Midview City (Near Bishan/Marymount MRT)
- 4 Weekdays, 1 Weekend, 9.00am - 6.30pm
- (Working days of your choosing & mutually agreed with the company)
- Strictly No Overtime and No Bring-Work-Home Culture
Internship Allowance:
- $1,300/Month
Why Choose Us:
- Fun Company Culture and Working Environment
- Casual Working Attire, Relaxed Setting
- Close-Knit Team of 15-25 Pax
- Office with Modern Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, etc)
- Company Meals / Outings / Events / Bonding Activities
- Many of our interns have also converted to full-time & contract positions after their internship as they thoroughly enjoyed their learning experience with us
- New Bright Hill MRT at Doorstep
Application:
- Submit an e-mail application with Resume/CV to View email address on mycareersfuture.gov.sg with Email Title "Internship Application"
- Please ensure to include the following in Email and attached documents:
1. Earliest Available Start-Date for Internship
2. Available Duration for Internship
3. Is Undertaking The Internship for A Course Requirement, or Self-Improvement
Others:
- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
- Signing of Non-Compete contract will be required upon successful selection
Vacancy posted 9 days ago
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