Loyalty Program and Platform Project Manager
3000 - 6500 SGDFull-time
WE-PLUS PTE. LTD.
About the Role:
Our client is looking for an experienced Business Project Manager to coordinate implementation of a new loyalty and rewards platform and support the redesign and consolidation of the client’s existing loyalty programs for cardholders.
This is primarily a business and stakeholder management role, requiring strong project management capabilities and commercial acumen combined with experience in cards, loyalty, rewards, customer engagement, and/or financial services.
Key Responsibilities:
- Work with client stakeholders and teams to support transition of the client’s existing cardholder loyalty and rewards programs to a new loyalty platform.
- Support the translation of loyalty platform strategy into clear business and functional requirements for implementation.
- Manage the end-to-end business project plan, including key milestones, dependencies, risks, decisions and deliverables.
- Coordinate activities across client business teams, technology teams and other relevant partners.
- Drive project governance through regular working sessions, steering updates, RAID management and decision tracking.
- Prepare concise project updates and materials for senior management and project governance forums.
- Support the design of the target loyalty proposition, including program structure, customer journeys, rewards construct, eligibility rules and redemption experiences.
- Facilitate workshops to align stakeholders on the future-state loyalty program and key customer propositions.
- Coordinate business readiness activities ahead of platform and program launch.
- Support development of launch, migration and transition plans, particularly where existing programs need to be consolidated or migrated.
- Coordinate business validation, user acceptance testing, operational readiness and launch preparation.
- Ensure business deliverables are completed in line with agreed implementation timelines.
Qualifications:
- Bachelor's Degree in Information Technology or relevant fields.
- About 5-7 years of experience in business-side project management in the spaces of cards, loyalty, rewards and/or financial services.
- Strong experience managing complex, cross-functional business initiatives involving multiple stakeholders.
- Experience in credit/debit cards, loyalty programs, rewards, or customer engagement would be highly preferred.
- Experience implementing or transforming loyalty, rewards, CRM or customer engagement platform would be advantageous.
- Strong ability to translate business objectives into structured requirements and implementation plans.
- Experience facilitating workshops and working with business and technology stakeholders.
- Strong stakeholder management skills, including the ability to communicate effectively with senior executives.
- Structured, hands-on and comfortable working in environments where requirements and priorities may evolve.
- Strong written and verbal communication and presentation skills.
Vacancy posted 8 days ago
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