Customer Service Executive
2500 - 5000 SGDPart-time
AQUA GREEN PTE. LTD.
Responsibilities
- Handle customer inquiries, complaints, and refund requests via phone, WhatsApp, and email.
- Provide prompt, professional, and courteous customer support.
- Accurately record and update customer information in the company's in-house system.
- Resolve customer issues or escalate complex cases to the appropriate department.
- Process refund requests in accordance with company policies and procedures.
- Follow up on pending cases and keep customers informed of their case status.
- Maintain accurate customer records and ensure a high level of customer satisfaction.
- Review daily vending machine service records submitted by service technicians and reconcile them with the company's in-house system.
- Identify and report any discrepancies or exceptions to the Account Manager for investigation and follow-up.
- Monitor the progress of reported cases, maintain accurate records, and ensure all cases are resolved in a timely manner.
- Escalate overdue or unresolved cases to management if the Account Manager does not take the necessary follow-up actions within the required timeframe.
- Perform other customer service and administrative duties as assigned.
Requirements
- Minimum SPM/O-Level, Diploma, or equivalent qualification.
- At least 1 year of customer service or administrative experience is preferred. Fresh graduates with a positive attitude are encouraged to apply.
- Good communication and interpersonal skills.
- Basic computer literacy and proficiency in Microsoft Office and customer service systems.
- Strong problem-solving skills with the ability to handle customer complaints professionally.
- Responsible, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
- Able to work independently as well as collaboratively in a team.
- Proactive, committed, and willing to follow through on cases until resolution.
- Experience in vending machine operations, retail, or FMCG customer service is an added advantage.
Why Join Us?
- Supportive and collaborative working environment.
- Opportunities for career growth and development.
- On-the-job training provided.
- Competitive salary and employee benefits.
Vacancy posted 1 day ago
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