Guest Experience & Club Operations Crew
1800 - 3500 SGDFull-time
MAVERICK GRP PTE. LTD.
Guest Experience & Club Operations Crew
Company : Maverick Grp Pte. Ltd. (Performance Pickleball)
Location : On-Site, Performance Pickleball
Commitment : Full Time, ~ 44 hours/week (May include weekends, PH, evenings, nights)
About the Role
Performance Pickleball isn’t just a facility—we’re a club where sport, lifestyle, and community come alive. We’re Singapore’s #1 Pickleball Club, and we’re looking for a vibrant, people-loving Guest Experience & Club Operations Crew to be the face and energy of our club.
You’ll make our guests feel like they just walked into their second home—whether it’s their first time holding a paddle or their tenth time this week. If you’re passionate about hospitality, obsessed with good vibes, and can chat up just about anyone, this is your court.
Key Responsibilities
🤝 Guest & Member Experience (This Is Your Playground!)
- Greet every guest like a friend—remember names, ask how their game went, make them smile
- Help first-timers feel welcome, confident, and excited to play
- Be a walking encyclopedia of all our offerings—less “sales pitch,” more “friendly chat”
- Handle questions, feedback, and even complaints with empathy and ownership
Build genuine relationships with members and guests to create a loyal community vibe
🏟️ Operations & Facility Management
- Oversee cleanliness and make sure the club is always game-ready: clean courts, lights on, stocked up, and inviting
- Open or close the space (when on duty) and follow SOPs with consistency
- Do regular walk-throughs to spot things that need fixing—and get them fixed fast
- Manage and troubleshoot booking systems, POS, and other club tech
🛍️ Pro Shop & Product Curation
- Keep our retail space looking fresh, clean, and irresistible
- Restock paddles, balls, accessories, and apparel in a timely and stylish way
- Offer friendly gear recommendations—“what paddle fits your style?”—and upsell naturally
- Share your knowledge to help guests choose the right products confidently
💬 Sharing Programs & Driving Sales (the Fun Way)
- Passionately share our coaching programs, memberships, clinics, and merch with guests
- Recommend packages based on what the guest is looking for—be consultative, not pushy
- Follow up with leads, inquiries, and visitors to help them take the next step
- Contribute customer feedback to help us fine-tune our offerings and pricing
🎉 Events & Community Building
- Assist in planning and running our leagues, workshops, socials, and themed nights
- Handle event setup, registration, logistics, and vendor coordination
- Be hands-on during events—on the ground, capturing moments, chatting with players
- Come up with fun ideas to keep the community engaged and coming back
📸 Marketing & Content Support
- Assist the marketing manager with capturing required footage for production
- Capture behind-the-scenes footage, Stories, and Reels that showcase club life
- Film candid shots or short interviews with members and guests
- Share content ideas that reflect what’s happening in the club and community
- Collaborate with our marketing team to keep things fresh and authentic
📊 Admin & Strategic Execution
- Keep daily logs: sales, inventory, attendance, and facilities
- Support founders and department heads with ad-hoc execution tasks
- Provide insights from guest interactions and propose ways to improve service
- Help streamline operations and refine SOPs as the club scales
Who You Are
🌟 People Magnet & Vibe Curator
You love making people feel seen, heard, and hyped. You’re quick with a joke, warm with a smile, and always tuned in to guests’ needs—even before they ask.
💪 Hospitality Pro or Rising Star
You’ve worked in hospitality, sports clubs, or customer service—or you have the instincts for it. Organized, adaptable, and calm under pressure.
💡 Sales-Confident (But Real About It)
You don’t “sell”—you share, recommend, and guide . You help people find the right fit and enjoy doing it.
📱 Content-Friendly
You know how to take a good story-worthy pic or video. You are comfortable in front of a camera. You don’t need to be a full-on content creator—just someone who “gets” the moment.
💥 All-In Team Player
You’re someone who can lead but isn’t above wiping down a bench or fixing a ball cart. You show up, contribute, and lift those around you.
Why Join Us?
🔥 Energetic, Purpose-Driven Workplace
You’ll be part of the movement growing pickleball in Singapore and beyond.
🌱 Real Growth Opportunities
From events to partnerships to leadership—you’ll wear many hats and learn fast.
🎾 Free Play, Great People
Fun staff socials and perks, and a front-row seat to the best vibes in town.
Vacancy posted a month ago
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