IT Support / Field Engineer
3000 - 3900 SGDRapsys Technologies
Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
Create / update and track ticket in ticketing tool to closure observing SLA commitments
Escalate, when necessary, in accordance to escalation matrix
Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
Liaise and work closely with customers to address service concerns and to solve technical problems.
Work with technical team to resolve more advanced issues when necessary
Perform Install / Move / Add / Change (IMAC) activities as tasked
Ensure all material is properly documented and handed over during shift changes
Perform any ad-hoc duties as assigned
Build sustainable relationships and engage customers by taking the extra mile
Job Requirements
Higher NITEC in Electrical, Electronics, IT or equivalent
Relevant experience in IT system support and hardware maintenance
Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage
Basic knowledge in Networking and Database management will be added advantage
Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges
Ability to work responsibly, independently and in a team
Able to interact with all levels of people and work under stress
Training will be provided
Working hours
Rotating 12 hours shift or as assigned.
Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest
2 Months Day shift, followed by 2 months night shift
Ability to travel to other sites during shift may be required.
3000 - 4500 SGD
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