Operations & Spare Parts Coordinator

Key Responsibilities
1. Inventory Management

• Maintain accurate inventory records and stock movements.
• Monitor reorder levels and support replenishment activities.
• Prepare storage locations for new product models spare parts within the limited space available.
• Support cycle counts and bi-annual stock-taking activities.
• Monitor and reconcile technicians outstanding inventory.

2. Spare Parts Issuance & Sales

• Ensure spare parts issue and return to and from service technicians are done accurately and promptly.
• Update parts exchanges by technicians and customers are done correctly
• Process spare parts sales to dealers and walk-in customers.
• Ensure correct pricing, documentation, and transaction accuracy.
• Perform counter sales activities.
• Perform E-commerce sales activities timely

3. Customer Service & Enquiries

• Attend to customer enquiries at the service counter.
• Respond to local customer spare parts enquiries.
• Provide professional and timely support to customers.
• Process sales orders accurately and timely.
• Coordinate order status and delivery updates with customers.

4. Logistics & Warehouse Operations

• Receive, inspect, and clear incoming shipments via air, sea, and courier.
• Pack and dispatch spare parts for online, dealer, and overseas orders.
• Maintain warehouse cleanliness, organization, and safety standards.
• Ensure proper storage and handling of inventory.
• Repacking and labelling of incoming spare parts
• Sending back bulky items to 3PL to clear space in warehouse

5. System & Reporting Control

• Maintain Parts Control System and inventory transaction records.
• Perform daily cashier closing and collection reconciliation.
• Generate inventory and operational reports as required.
• Ensure compliance with company procedures and audit requirements.
• Support continuous improvement initiatives and process standardization.

Requirements

• Higher NITEC, Diploma, or equivalent qualification.
• 2-3 years of experience in spare parts, warehouse, inventory, or customer service operations.
• Warehouse safety training or relevant operational certifications are advantageous.
• Proficient in ERP and Inventory Management Systems, with strong knowledge of inventory control principles and warehouse operations.
• Strong customer-focused mindset with excellent teamwork and collaboration skills.