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Senior Specialist, Account Manager

5000 - 10000 SGD
Full-time

CONCENTRIX SREV SINGAPORE PTE. LTD.

Responsibilities:

  • Manage a portfolio of advertiser or agency accounts, driving retention, growth, and long-term value through campaign success.
  • Monitor campaign performance and provide data-driven recommendations to optimize outcomes.
  • Identify opportunities for upsell, cross-sell, and increased budget allocation based on performance and new capabilities.
  • Act as the primary post-sale point of contact, ensuring a high-quality experience for advertisers or agencies.
  • Conduct regular business reviews with advertisers, sharing insights, trends, and strategic recommendations.
  • Collaborate with product and technical teams to address campaign issues and improve performance.
  • Proactively identify risks to retention or performance and implement mitigation strategies.
  • Educate advertisers or agencies on new ad formats, targeting capabilities, and platform enhancements.
  • Use data and insights to guide advertisers or agencies toward best practices in AI-driven advertising.
  • Maintain strong CRM discipline, tracking account health, opportunities, and engagement.
  • Partner with Customer Acquisition Representatives to ensure smooth onboarding and campaign launch.
  • Advocate for customer needs internally, providing feedback to improve product and go-to-market strategies.
  • Build strong relationships with key stakeholders, positioning the platform as a strategic advertising partner.
  • Meet or exceed revenue retention and growth targets within assigned accounts.
  • Native-level Korean language proficiency (spoken, written, and reading) is required as the incumbent will manage Korean-speaking advertiser and agency accounts, conduct business reviews, provide campaign performance consultations, deliver presentations, and handle day-to-day customer communications in Korean.

Qualifications:

  • Bachelor’s degree preferred. 2+ years of experience in account management, client services, or customer success in digital advertising or ad tech.
  • Strong understanding of campaign performance metrics (e.g., CTR, conversion rate, ROAS).
  • Experience managing and growing advertiser budgets across digital channels. Ability to analyze data and translate insights into actionable recommendations.
  • Strong communication and relationship management skills.
  • Familiarity with AI-driven advertising or emerging ad formats is a plus.
  • Experience with Salesforce.com or similar CRM systems required.
  • Highly organized and capable of managing multiple accounts in parallel.
  • Problem-solving mindset with a proactive approach to client success.
  • Ability to operate in a fast-evolving, innovative product environment.
Vacancy posted 7 days ago
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