Customer Service (M&R) - Container Depot
2170 - 2700 SGDFull-time
T B C TRANSPORTATION & TRADING PTE LTD
Company Overview
T B C TRANSPORTATION & TRADING PTE LTD operates in container depot and logistics services, supporting maintenance and repair functions to ensure efficient container handling and customer satisfaction.
Job Summary
Support the Maintenance & Repair (M&R) function by reviewing container survey reports, preparing repair estimates, coordinating repair approvals, and communicating with customers and internal teams to ensure timely, accurate repair processes aligned with standards.
Responsibilities
- Review container survey reports, inspection findings, and photographs to verify accuracy and completeness of damage assessments.
- Prepare repair estimates applying appropriate repair codes and industry guidelines based on survey findings and customer requirements.
- Maintain accurate records of repair estimates and supporting documentation for audit and reference.
- Submit repair estimates through customer portals, email, or approval systems, ensuring all supporting documents are included.
- Follow up on pending repair approvals, rejections, and revision requests to expedite the approval process.
- Coordinate revisions of repair estimates based on customer feedback or additional survey findings.
- Maintain detailed records of estimate status and approval history for tracking and reporting.
- Liaise with surveyors, repair teams, depot personnel, and customers to clarify survey findings, repair requirements, and approval issues.
- Provide timely updates on repair status and approval progress to internal and external stakeholders.
- Support the efficient execution of repair activities in compliance with customer requirements and company procedures.
- Manage multiple repair cases and deadlines simultaneously to ensure smooth workflow.
- Use Microsoft Excel and Outlook proficiently for data entry, reporting, and communication.
- Apply problem-solving and organizational skills to resolve repair-related issues and improve processes.
- Demonstrate a customer-focused mindset by following up effectively on repair approvals and communications.
Preferred competencies and qualifications
- Knowledge of container repair standards, IICL guidelines, or M&R processes.
- Experience in container depot operations, container inspection, M&R administration, customer service, or related logistics roles (1–3 years).
- Experience handling repair estimates, damage assessments, or customer approvals.
- Familiarity with depot management systems and customer approval platforms.
- Experience working with shipping lines, container leasing companies, or repair contractors.
Other Information
Working Conditions
- Office and counter-based role within a depot operational environment.
- Standard working hours with occasional overtime if required.
Vacancy posted 10 days ago
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