Manager, Business Continuity Management

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

What You'll Do

We are seeking a highly skilled Business Continuity Management (BCM) Manager to lead and enhance our Business Continuity and Disaster Recovery (BC/DR) framework within our fintech organization. The BCM Manager will be responsible for developing, implementing, and maintaining policies, procedures, and strategies to ensure operational resilience, minimize risk, and safeguard critical processes in the event of disruptions. This role requires a deep understanding of financial services, regulatory compliance, and risk management principles.

This role is based in our Singapore or Hong Kong office.

Responsibilities:

Business Continuity & Disaster Recovery Planning

• Develop, implement, and maintain the organization's Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) to ensure preparedness for potential disruptions.

• Conduct Business Impact Analyses (BIA) to identify key business processes, critical assets, and dependencies.

• Collaborate with IT, Operations, Risk, and Compliance teams to design and test disaster recovery solutions.

• Ensure BC/DR plans align with regulatory requirements (such as DORA, ISO 22301, and other relevant compliance frameworks for fintech firms).

Risk Assessment & Incident Management

• Perform risk assessments to evaluate business continuity threats, vulnerabilities, and their potential impact on operations.

• Establish crisis management and incident response protocols, ensuring swift and effective business recovery.

• Lead post-incident reviews, analyzing incidents to improve response plans and reduce risks.

Testing & Training

• Organize and conduct regular BCM exercises, including tabletop and full-scale BC/DR simulations, to evaluate the effectiveness of continuity plans.

• Provide training and awareness programs for employees to reinforce business continuity best practices.

• Maintain thorough documentation of test results, improvements, and compliance adherence.

• Continuously improve BCM strategies based on evolving fintech risks, regulations, and best practices.

Regulatory Compliance & Reporting

• Ensure compliance with relevant financial regulations and industry standards (e.g., ISO 22301, FFIEC, DORA, SOX, GDPR).

• Serve as the primary BCM liaison with regulators, auditors, and key stakeholders, facilitating compliance audits and assessments.

• Prepare and present reports on BCM effectiveness, risks, and recommendations to senior management and the board.

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• Bachelor’s or Master’s degree in Business Continuity, Risk Management, IT, or a related field.

• 5+ years of experience in BCM, Disaster Recovery, Risk Management, or Operational Resilience, preferably in fintech, banking, or financial services.

• Strong knowledge of BCP frameworks, disaster recovery planning, and IT resilience strategies.

• Familiarity with regulatory requirements (e.g., ISO 22301, FFIEC, DORA, MAS TRM, GDPR).

• Ability to work cross-functionally with IT, Operations, Compliance, and Risk Management teams to strengthen organization-wide resilience.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.