Salon Manager

1. Operations Management

• Oversee daily salon operations and ensure smooth workflow
• Manage appointment scheduling and customer flow
• Ensure cleanliness, hygiene, and safety standards are maintained
• Handle customer feedback, complaints, and service recovery

2. Team Leadership

• Supervise, train, and motivate hairstylists and assistants
• Manage staff scheduling, attendance, and performance
• Conduct regular team briefings and training sessions
• Maintain a positive and professional working environment

3. Sales & Business Performance

• Drive sales targets for services and retail products
• Monitor KPIs (revenue, customer retention, package sales)
• Upsell services and promote packages effectively
• Support marketing campaigns and promotions

4. Customer Experience

• Ensure high service standards and customer satisfaction
• Build strong relationships with clients
• Maintain customer records and follow-up on appointments

5. Inventory & Admin

• Manage stock levels (products, chemicals, supplies)
• Coordinate with suppliers and place orders
• Handle basic reporting (daily sales, staff performance)
• Ensure proper use of salon systems and POS

Requirements:

• Has experience in a salon setting and management experience.
• Strong interpersonal skills for client interaction and team management.
• Ability to manage scheduling, inventory, and multiple operational tasks simultaneously.
• Strong ability to lead, motivate, and solve problems.