Clinic Supervisors (GP Clinic, Choa Chu Kang)

About the Opportunity

We are seeking high organized and experienced Clinic Supervisor/Manager to oversee the daily operations of our GP clinic in My Family Clinic (Choa Chu Kang)

The successful candidate will provide support, direction, and oversight of the day-to-day operations, manage staff and development, ensuring quality patient care, and maintain a safe and efficient work environment.

What You'll be Doing

• Oversee day-to-day operations of the clinic including and not limited to team supervision in their execution of daily activities, managing rosters, resource planning, slots management and downtime process.
• Support implementation of policies and procedures to improve clinic operations
• Maintain accurate patient records and ensure patient confidentiality
• Manage inventory and ordering of medical supplies and equipment
• Oversee maintenance and cleanliness of clinic facilities
• Handle patient complaints and concerns in a timely and professional manner
• Oversee the clinic's finance and administration matters including ensuring files and information are organized and petty cash, billings and cash are accounted for and updated to the relevant department.
• Perform frontline services, clinical support and any operational duties during peak hours or when there is a shortage of manpower.
• Perform any other ad-hoc duties which may be assigned.

What We Are Looking for

• NITEC/Higher NITEC/GCE 'N' or 'O' level, with 3 years' experience in outpatient GP Clinic, preferably with supervisory/management experience.
• Advanced knowledge in relevant government and insurance schemes and subsidies.
• Knowledge on MOH regulatory requirements for GP clinic, insurance providers program and process.
• Highly effective in supervision, coaching and motivate team members.
• Proven ability to work flexibly with changing priorities and deliver high-quality customer-focused service.
• Possess strong interpersonal and communication skills.
• Familiar with clinic management application.

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