Customer Service Executive (Freight Forwarding) - LCYL
3200 - 3500 SGDFull-time
The Supreme HR Advisory Pte. Ltd.
Indoor Sales Executive/ Customer Service (Freight forwarding)
5 days, 9am- 5.30pm
Address: Clemenceau Avenue, UE Square Singapore 239920 (Fort Canning)
Salary: $3200 -$3500
Job scope:
- Respond promptly and professionally to client inquiries, ensuring high service standards.
- Liaise with overseas offices and agents to coordinate quotations, bookings and shipment execution.
- Handle import/export enquiries and bookings across sea, air and land transport modes.
- Activate shipments based on confirmed selling rates and cost structures.
- Collaborate closely with sales personnel to ensure smooth handover and operational follow through.
- Source and maintain competitive rates from hauliers, shipping lines, co -loaders, overseas agents and subcontractors.
- Monitor sales performance and contribute to forecasting and pipeline tracking.
- Develop and maintain strong, long-term relationships with customers and vendors.
- Establish and manage client-specific standing orders or SOPs for recurring shipments.
- Working closely with internal departments (Sales, Operations, Finance) and external partners to ensure seamless execution.
- Check and verify incoming job-related invoices before submission to the Finance Department.
- Uphold all company policies including compliance, regulatory requirements, HSSE&Q standards, and Code of Business Conduct.
- Stay informed on industry trends, freight regulations, and market developments.
- Participate in training and development programs to enhance product knowledge and sales skills.
- Propose and implement process improvements to boost operational efficiency and customer
Requirements:
- At least 3 years of relevant experience in the freight forwarding industry
- Very good proficiency with Microsoft Office Tools (Word, Excel etc.)
Cheong Yeat Long | R25145358
The Supreme HR Advisory Pte Ltd | EA 14C7279
Vacancy posted 8 days ago
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