SERVICE CREW
lola faye cafe
Service Crew Job Scope & Responsibilities
Position Title
Service Crew
Department
Front of House / Operations
Reports To
Supervisor / Outlet Manager / Restaurant Manager
Job Summary
The Service Crew is responsible for providing excellent customer service, maintaining cleanliness and hygiene standards, supporting daily outlet operations, and ensuring customers have a pleasant dining or takeaway experience. The role requires a positive attitude, good communication skills, teamwork, and the ability to work efficiently during busy periods.
Key Responsibilities
1. Customer Service
- Greet customers warmly and professionally.
- Assist customers with menu enquiries and product recommendations.
- Take customer orders accurately for dine-in, takeaway, or delivery platforms.
- Serve food and beverages promptly and politely.
- Handle customer feedback, complaints, or special requests professionally.
- Ensure customers have a good overall dining experience.
2. Cashier & Order Handling
- Operate the POS/cashier system accurately.
- Process cash, card, QR, and online payments.
- Ensure all orders are keyed in correctly.
- Check orders before serving or packing to avoid mistakes.
- Issue receipts when required.
- Report any cashier discrepancies to the supervisor or manager immediately.
3. Food & Beverage Service
- Serve food and drinks according to company standards.
- Pack takeaway and delivery orders neatly and correctly.
- Ensure condiments, cutlery, napkins, and packaging items are well-stocked.
- Communicate clearly with kitchen staff regarding orders, special requests, or delays.
- Maintain proper food handling and hygiene practices at all times.
4. Cleanliness & Hygiene
- Maintain cleanliness of the dining area, counter, service station, and work areas.
- Clear tables promptly after customers leave.
- Clean and sanitise tables, chairs, trays, menus, and service equipment.
- Sweep, mop, and dispose of rubbish when required.
- Ensure toilets, if applicable, are clean and presentable.
- Follow company hygiene, food safety, and sanitation standards.
5. Stock & Outlet Preparation
- Refill service items such as cups, straws, tissues, takeaway bags, sauces, and utensils.
- Assist in checking and arranging stock deliveries.
- Inform supervisors when stock is running low.
- Prepare the outlet before opening and assist with closing duties.
- Ensure display items, menu boards, and promotional materials are neat and presentable.
6. Teamwork & Operations Support
- Work closely with kitchen, cashier, and service team members.
- Support colleagues during peak hours.
- Follow instructions from supervisors and managers.
- Assist with basic food preparation or drink preparation when required.
- Maintain a positive and professional working attitude.
7. Compliance & Company Standards
- Follow company SOPs, grooming standards, and uniform requirements.
- Be punctual and adhere to assigned work schedules.
- Follow workplace safety rules and report hazards immediately.
- Handle company property and equipment responsibly.
- Maintain confidentiality of company information and internal matters.
Requirements
- Prior F&B or customer service experience is preferred but not compulsory.
- Able to communicate politely with customers and team members.
- Able to work in a fast-paced environment.
- Able to stand for long hours.
- Willing to work shifts, weekends, and public holidays.
- Positive attitude, responsible, and willing to learn.
- Good teamwork and basic problem-solving skills.
Performance Expectations
- Provide friendly and efficient service.
- Maintain cleanliness and hygiene at all times.
- Minimise order mistakes and customer complaints.
- Work well with the team during busy operations.
- Follow company SOPs and instructions consistently.
Vacancy posted 9 days ago
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