At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

Responsible for leading and governing the end to end lifecycle management of IT assets, ensuring assets are effectively planned, acquired, deployed, maintained, optimized, and retired in a compliant and cost effective manner. This includes accurate asset tracking, inventory control, software license management, and lifecycle monitoring to maximize value, reduce risk, and support business objectives.

Roles and Responsibilities

IT Asset Lifecycle Management

Own and manage the full lifecycle of IT assets (hardware and software), including planning, procurement, deployment, usage, maintenance, optimization, refresh, and disposal
Define and enforce lifecycle standards for end‑user devices, servers, network equipment, and software assets
Monitor asset health, usage, warranty, support status, and refresh cycles to support proactive decision‑making
Lead annual tech refresh programs, asset retirement, and secure hardware disposal in line with policy and regulatory requirements

IT Asset Management (ITAM / HAM / SAM)

Act as an experienced practitioner across ITAM, HAM, and SAM, covering processes, tools, data, governance, and compliance
Maintain a single, accurate IT asset repository/CMDB with strong data quality controls
Perform hardware and software license compliance assessments, identifying risks, gaps, and optimization opportunities
Manage compliance with software licensing agreements and support internal and external audits
Oversee software license renewals, consumption tracking, and cost optimization initiatives

Process, Governance & Reporting

Design and document ITAM policies, standards, procedures, and lifecycle workflows
Define ITAM governance structures, KPIs, and dashboards to track asset lifecycle, compliance, and cost efficiency
Prepare and maintain reports covering asset inventory, lifecycle status, license compliance, and financial exposure

Tools & Automation

Work closely with platform and tools teams (e.g. ServiceNow) to configure and enhance ITAM/SAM/HAM processes, controls, and dashboards
Drive automation opportunities for asset discovery, lifecycle tracking, reconciliation, and reporting using tools such as Power Automate, Automation Anywhere
Ensure integration of ITAM tools with endpoint, identity, and infrastructure platforms

Advisory & Stakeholder Engagement

Provide trusted advisory to IT and business stakeholders on how IT asset lifecycle management can improve operational performance, reduce risk, and optimize costs
Support ITSM processes by providing day‑to‑day ITAM‑related operational support and administrative activities
Lead and coordinate asset inventory checks and support asset audits when required

Minimum Requirements

Education & Experience

Degree in Computer Science or related discipline
Minimum 3 years’ hands‑on experience as an ITAM/HAM/SAM practitioner
Demonstrated experience managing IT asset lifecycle processes, including refresh and disposal programs

Technical & Tooling Skills

Strong knowledge of ITAM/SAM tools such as ServiceNow, Flexera, or equivalent platforms
Hands‑on experience with Microsoft technologies: Active Directory, SCCM, Intune, Azure, O365, GPO, macOS, Citrix, and networking fundamentals
Sound operational experience with Microsoft 365 platforms, including SharePoint and Power Automate, and third‑party integrations
Experience with automation tools (e.g. Automation Anywhere, Power Automate) is an advantage

Competencies

Strong analytical, problem‑solving, and troubleshooting skills
Ability to assess current state, define target state, and develop practical roadmaps for ITAM maturity
Positive, team‑centric mindset with strong stakeholder engagement skills
Self‑motivated, able to work independently, and committed to continuous improvement

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

IT Assets Management, Specialist