Job Description:

Case Management

Process new applications and conduct assessment with volunteers team.
Evaluate and identify areas for follow up (e.g. social support, referral to internal/external resources).
Participate in monthly case conference with preparing cases to be discussed and sharing with volunteers.
Support case work activities, including conducting home visits and organizing events.
Demonstrate knowledge of available community resources and social supports.
Engage and work collaboratively with various community agencies (e.g. Medical Social Worker, Family Service Centre, Social Service Office and other agencies).

Volunteer Management

Assign cases to community volunteers and provide them with necessary support and supervision.
Maintaining regular communication with volunteers.
Ensuring volunteers adhere to organizational policies, procedures and legal requirements.
Conduct volunteer training sessions and resources to equip volunteers with necessary skills and knowledge.

Documentation and administrative tasks

Consolidate and maintain accurate records by filing relevant documents and updating case notes in the profile database promptly.
Prepare purchase requisitions or funding requests for aid-related expenses, such as medical consumables, furniture purchase, financial assistance and emergency funds.

Job Requirements:

Possess a Diploma in Social Sciences (Social Work)/ Psychology Studies/ Counselling/ Community Care or Services/ Social Service/ Social Enterprise or its equivalent. Education or training in social work or a related field is preferred.
Strong organizational and communication skills, with the ability to interact effectively with clients and volunteers from diverse backgrounds.
Compassionate and empathetic approach to working with clients in need.
A team player who is able to work independently in fast-paced working environment.
Meticulous and good administrative skills
Proficient in MS Office applications (e.g. Excel, Word, PowerPoint, Outlook, Teams)
Proficient in English and Chinese, in order to be able to communicate with only English-speaking or only Chinese-speaking clients and volunteers.
No experience required.

For internal use only : 1 - 01, 1- 02

Social Service Associate / Social Worker