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5000 - 5500 SGD
...service channel integrating WhatsApp with human agent support Conduct comprehensive analysis of current customer service enquiry management operations and identify improvement opportunities Design enhanced service delivery models, establish operational frameworks and requirements...4500 - 5800 SGD
• Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. • Drive Employee Engagement... ...and implementation of change requests which impact the contact centre. • Ensure effective and consistent communication throughout...4800 - 6000 SGD
...– Kallang Salary - $4800 – 6000 (Depending Experience) –from Call Centre Working Hours – Mon to Sun – 5.5days RESPONSIBILITIES AND... ...services. Accountable for contractual and internal KPIs and manage performance of assigned teams. Involved in soft launches & pilot...4800 - 5800 SGD
...Lead, coach, and develop Assistant Managers, Team Leaders, QAs, Trainers, and Agents. Drive employee engagement and foster a thriving... ...and skill development. Implement changes impacting the contact centre and ensure smooth communication. Embed performance frameworks...2500 - 3500 SGD
...Answering incoming calls from both internal and external customers Log, dispatch and close callback tickets in SAP Update all tickets status in excel for record keeping Manage follow-up cases and liaise with respective Engineer on assignment of technician for mantrap...2500 - 3000 SGD
...Singapore dedicated to supporting doctors in establishing and managing successful private medical centres. Drawing upon extensive industry knowledge, financial... ...Manage inbound and outbound WhatsApp messages, phone calls, and emails promptly and professionally to maintain clear...2500 - 3000 SGD
...provide timely assistance to users through calls, emails, and chatbot channels. The role... ...customer emails assigned by the team leader • Manage and respond to enquiries received through... ...experience in customer service or contact centre environment is an advantage • Strong...12 - 13 SGD
...support across various communication channels, including phone calls, emails, and live chat platforms. • Understand customer enquiries... ...service mindset. • Undertake additional tasks assigned by management and support the ongoing implementation and improvement of the organization...1500 - 1700 SGD
...The agent will act as the primary point of contact for inbound calls and service requests, operating in accordance with ITIL-aligned processes and the defined workflows, using Microsoft Teams Calling and ManageEngine ServiceDesk Plus (SDP). • Receive and handle inbound...2300 - 2500 SGD
...concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest...2100 - 3000 SGD
...Location: Aljunied Responsibilities : Handle inbound and outbound collection calls in a call centre environment Communicate and explain breakdown of amount payable to customers in detail Follow up on overdue accounts to ensure timely action is taken to achieve...2400 - 2900 SGD
...JOB PURPOSE The HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within... ...Red Cross. This role primarily focuses on receiving inquiries, managing home assessments, monitoring of call center dashboard and...2000 - 3000 SGD
...Job Description: Handle inbound and/or outbound customer calls professionally and efficiently Respond to customer enquiries, complaints, and requests in a timely manner Provide accurate information about products, services, or policies Resolve customer issues at...5000 - 5500 SGD
...service channel integrating WhatsApp with human agent support Conduct comprehensive analysis of current customer service enquiry management operations and identify improvement opportunities Design enhanced service delivery models, establish operational frameworks and requirements...4000 - 8000 SGD
...Recruiter (WFH, Remote Support)/ Call Support/ Telemarketer - Commission based Calling for Supermoms, Superdaddy, Superhero YOU! YES!... ...years of Customer Service/ Telemarketer/ Cold-calling in a Call Centre environment experience. Experience working as a...2400 - 2800 SGD
...week Rest Day: Every Sunday Job Responsibilities: • Handle phone calls from customers • Make appointment for customers for servicing • Assist with service advisors on call centre matters • General Admin duties • Other duties as and when assigned. Job...3000 - 3300 SGD
...The moment a guest makes an enquiry to the Call Centre, they will be in for a surprise. As a Call Centre Supervisor, you’ll deliver exceptional... ...Every day is different, but you’ll mostly be: Answer and manage internal and external phone calls and enquiries promptly, ensuring...2400 - 3000 SGD
...Job Summary: The Call Centre serves as the central communication hub of the Resort to provide guests with timely and professional assistance through phone, email and messaging channels. The Call Centre Agent handles a range of enquiries, request and coordination with the...- ...up Stable and positive career path About Our Client Our client is an established MNC where call centre is a key part of their operations. Job Description Manage a team of close to 50 call centre specialists locally Monitor performance metrics and implement...
3200 - 3500 SGD
...Handle inbound calls and enquiries related to healthcare benefits, eligibility, claims, and services. Assist members in navigating systems... ...cases, escalating issues when necessary. Follow contact centre procedures, service standards, and rotating shift schedules. Requirements...3500 - 4000 SGD
...Job Summary: The Call Centre serves as the central communication hub of the Resort to provide guests with timely and professional assistance... ...and deliver excellent guest services to all guests. Monitor and manage the hotel’s telephone lines, ensuring busy or unanswered calls...2580 SGD
...Job Scope: • Perform reminder outbound calls to directors of companies to file their AR • Send follow-up emails to the directors whom... ...experience such as in customer service, telemarketing, or call centres (preferred) • Excel skills are required Salary: $2580/month...3800 - 4500 SGD
• Conduct monthly auditing on team’s calls in accordance to guidelines and SLA • Coordinate with BU/stakeholders to handle and resolve... ...or enquiries • Escalate the issues, needs and insights to Management when necessary • Ensure prompt printing and mailing of collaterals...2800 - 4000 SGD
...to hire a customer service officer to join their contact center. • Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner. • Ability to understand customers' needs...2000 - 2400 SGD
...excellent problem-solving and conflict resolution skills to ensure customer satisfaction. Operations: Assist with traffic flow management during peak hours to maintain a safe andefficient parking experience. Perform routine checks on EPS equipment and promptly...2600 - 2800 SGD
Job scope: • Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards • Troubleshoot issues and address customers' concerns promptly • Provide product / service information when necessary Jessica Nguyen Huynh...2000 - 2700 SGD
...Outbound Call Associate • Proactive contact and engage customers to gather critical information through survey activities • Meet and... ...• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry Special Knowledge or...2000 - 3000 SGD
...Jobscope Handle customer interactions via phone and/ or emails within stipulated timeframe. Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards. Provide continuous feedback on workflow and productivity...2600 - 4000 SGD
...as a 1 year contract The Job Consistently meet the Customer Centre targets set (KPIs) without compromising quality of service... ...customer service experience (either frontend or backend) Prior call centre experience is an advantage Tech savvy Next Steps...2000 - 3000 SGD
...– 5.30pm Job Scope: Handle customer calls, emails, and order processing with accuracy and professionalism Manage sales orders, client enquiries, and complaints... ...Minimum NITEC / Diploma Some experience in Call Centre/Customer Service would be good Interested...