Average salary: SG$4,353 /monthly
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4200 - 5500 SGD
...play a strategic role in delivering excellent service to our partner brands by leading advanced analytics initiatives, guiding junior analysts, and translating complex data into clear business actions. You will be responsible for: Lead end-to-end data analytics...5000 - 7000 SGD
...skills and knowledge are developed effectively. • Contribute to the design and implementation of change requests which impact the contact centre. • Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to...2500 - 3500 SGD
...and ensure that resolution is being provided to MoP. Job Requirements: - Good communication skills in English - 2 years of contact centre experience - Proficiency in other languages/dialects may be required depending on programme requirements - Proficient in Microsoft...1900 - 2500 SGD
Duties: ~ Answer emails from external clients ~ Reply email enquiries in relation to employment benefit, claims referral and other administration Working hours: Mon-Fri office hours Requirements: - Min Dip in any field of study Janeve wa.me/6588183965 ...2000 - 3500 SGD
...issuance of quotations and insurance policies, ensuring seamless client experience Manage insurance renewal processes by proactively contacting clients and coordinating with insurers to maintain continuous coverage Participate in marketing and business development...5800 - 6500 SGD
...Your new company A logistics firm is looking for a Contact Centre Manager (BPO) Your new role Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. Drive Employee Engagement to help our employees feel connected...- ...to delivering high-quality services and maintaining a strong customer focus. Job Description Oversee the operations of the contact centre to ensure efficiency and high-quality service delivery. Develop and implement strategies to enhance customer satisfaction and experience...
- ...insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia. Contact Centre Operations consist of Customer Service Hall manned by receptionists and Customer Service Executives (CSEs) who serve all walk-...
10 SGD
...Schedule the appointments. Input and update patient information in the CRM system. Assists in clinic operations duties in the call centre such as emails/referrals etc if needed. Requirements ~ Minimum A/Nitec or Dip in any field If interested, please send...- ...communicate them via clear diagrams and written specifications Client & Stakeholder Engagement Serve as a primary technical point of contact for client teams in day-to-day delivery interactions Lead or co-facilitate client workshops including requirements discovery,...
- ...from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at ****@*****.***....
2600 - 4000 SGD
...Responsibility: ~ Call centre environment and handle customer calls. Inbound call handling for Bank's Accounts servicing, campaigns... ...within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational...2800 - 3300 SGD
...strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service...6800 - 7000 SGD
...Our client, a well-established MNC is seeking for a Customer Care Manager / Call Centre Manager / Contact Centre Manager - MNC - $ 7,000.00 + AWS + bonuses / Office hour Min a Degree in Customer Service Relation/ Hospitality / Tourism or relevant At least 5 years experience...3500 - 4200 SGD
...possess at least a Diploma, Bachelor’s Degree, Professional Degree Preferably with 3 years of relevant experience in handling contact centre cases in a call centre or service industry environment. Proven experience in managing teams, including monitoring performance,...2600 - 4000 SGD
...issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness · Educates the customer about the Bank’s products...13 SGD
About The Opportunity We are a team of customer-centric people believing that experience is everything. We offer the opportunity to drive impact and purpose in creating positive customer experiences in a setting that is geared to improve patient/customer experience and outcome...2200 - 2400 SGD
Job Summary You will handle incoming and outgoing calls professionally to provide accurate information and resolve customer queries. You will update customer records, assist with administrative tasks, and support the team in achieving service and satisfaction goals. Responsibilities...3500 - 3800 SGD
Key Responsibilities Handle customer enquiries and issues (internal and external) via phone and email, providing accurate and complete information Ensure proper follow-up and resolution of cases within established Service Level Agreements (SLAs) Coordinate with internal...5500 - 6500 SGD
...The Job: Managing a call centre with Headcount between 45 to 50 Call centre environment Answer enquiries and provide mentorship to juniors Experienced in BPO Setting The Requirements: Min Degree with min 5-8 years of relevant working experience Working hours...2400 - 2500 SGD
...Contact Centre Executive ( Health Care related ) Your duties shall include, but not be limited to the following: 1. Appointment Management: Arrange and make appointments in line with clinic protocols via BM designated communication sources: Telephone calls, Whatsapp...3500 - 3800 SGD
...escalations, and issue resolutions. Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation... ...: ~ Minimum diploma with supervisory experience in call centre environment Ally The Outsourcing Team Recruit Express...4000 - 6000 SGD
...The Contact Centre is responsible for driving service and sales excellence and providing the best-in-class experience for all UOI customers. As a Contact Centre Team Lead, you will play a crucial role in managing and leading the contact centre teams. In addition to providing...3500 - 7000 SGD
...Responsibilities: • Deliver data centre operations support across multiple data centres • Respond to all alarms/alerts set in Data Center Infrastructure Management (DCIM), Server Automation Operations System (SAOS), CCTV, Access Control Systems (ACS), and other functions...- Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan ...
4500 - 7000 SGD
...calibrations sessions and dialogues. Collate, prepare and analyze statistical reports on a regular basis based on checks performed, for Contact Centre Management reviews. Uses quality monitoring data to track performance at the team and individual level. Requirements:...3500 - 4500 SGD
...The Team Leader is responsible for supervising a team of Customer Service Officers (CSOs) within the contact center. The role includes managing daily operations, ensuring service levels are met, and supporting the team's development. In addition to the contact center leadership...2600 - 3700 SGD
Job Responsibilities Manages and handle incoming & outgoing emails Ensures cases are sent or attended within the standard turnaround or within the agreed turnaround time to customers. Working with team members to ensure the Service Level for Emails, Letters, Faxes ...3000 - 4000 SGD
...collect, use and disclose your personal data for the purposes set out in the Privacy Policy. Our full privacy policy is available at If you wish to withdraw your consent, please email us at ****@*****.***. Please feel free to contact us if you have any queries....3200 - 4000 SGD
...improvement in the existing process Qualifications: ~ Diploma holder ~1 year of experience preferred in Customer Service/Call Centre field of work. Open for fresh diploma graduates as well. ~ Excellent oral and written communication skills required. ~ Ability to...