Average salary: SG$2,591 /monthly
More statsSearch Results: 17,273 vacancies
6000 - 8500 SGD
...Provide leadership and regular coaching to Team Leaders and Agents.
Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
Work closely with HR to ensure fast, effective...
4500 - 7000 SGD
...implementation of digital solutions to provide convenience to customers
What You'll Need:
At least 5 years of experience in contact centre or similar environment
At least 3 years of managerial or supervisory experience
Good people management skills and able to work...
2200 - 2600 SGD
...escalations of requests and adequate technical support where necessary.
Ensure daily and monthly KPIs are met and exceeded.
Be the key contact for all members of public using the phone as your main communication tool, apart from emails and live chats.
Manage all incoming...
3500 - 5000 SGD
...Execute investigations and provided findings as well as corrective actions in the event non-conformities are identified.
Work with Contact Centre Manager (CCM), Trainer and Team Leaders on quality initiatives and facilitate reward programs.
Perform Post Call Survey...
...As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment...
People Profilers Pte Ltd
Singapore
a month ago
2000 - 2600 SGD
Responsibilities:
~ Client Servicing includes attending to all client's enquiries, assist in obtaining the most market competitive quotation that suits client's preference, budget and choice of benefits. Liaising with various insurers for quotations, enquiries or requests...
4500 - 6800 SGD
...• Provide leadership and regular coaching to Team Leaders and Agents.
• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
• Work closely with HR to ensure fast, effective...
3000 - 3800 SGD
...good closure
Perform any other duties that may be assigned by the supervisor
Requirements
~2-4 years of experience in a call centre environment and/or insurance industry is preferred
~ Passion for service, and the right aptitude and attitude to deliver excellent service...
2600 - 3500 SGD
Job Description:
Handle web-chat queries and inbound calls.
Respond to customer emails.
Update and record customer information in CRM.
Investigate complex cases or complaints submitted by clients and provide solutions to the cases/complaints.
Communicate effectively...
...the Digital Experience Support Team strategy which provides IDP a complete customer engagement experience through its omni-channel contact centre (outbound calls, online chat, social, inbound and others). The key focus of the role is to engage with potential and existing...
2100 - 2900 SGD
...and complete initial assessments (using Community Screening Tool) of senior and family to determine home care needs
Ensure that the centre facilities and premises are in clean and good condition and maintenance is regularly executed
Perform such other duties and...
2800 - 3800 SGD
...products and services whenever the opportunity arises.
Key Accountabilities & Responsibilities
To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
To ensure accuracy and compliance for all customers’ requests...
2500 - 3200 SGD
...centric attitude
Any other tasks that may be assigned from time to time
What You’ll Need:
Minimum 2 years of experience in contact centre or similar environment
Possess excellent interpersonal, communication and customer service skills
Able to work independently...
...provider services for our customers – helping them deliver better results everyday.
Responsibilities
Act as the first point of contact for the customers
Make effort to understand both internal and external customer, anticipating customer needs and giving high priority...
3000 - 3500 SGD
...Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily...
4200 - 5000 SGD
...Assistant Manager, Group Contact Centre
Overview and purpose of the position
NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University...
2200 - 2800 SGD
Job Description:
Process letters and emails correspondences to customers upon request
Attend to incoming General Hotline calls
Manage customer enquires via livechats
Handle customer enquiries on payment arrangement and reconnection
Process instalment plan and...
...Core Skills:
Contact Centre applications Interactive Voice Response (IVR) softphone application SMS Banking.
OS: Unix/Linux platform/Windows
DB: MS SQL and Oracle
App server: IIS WebLogic/WebSphere
Middleware: WebLogic CD/SSH
Programming Language...
3000 - 4500 SGD
What You'll Do:
Monitor social media channel for customer inquiries and ensure prompt and professional response.
Handle inbound and outbound calls, addressing customer inquiries and concerns in a professional and timely manner
Meeting customers face-to-face to provide...
3000 - 4000 SGD
...with the sales team and store management to achieve daily and monthly sales targets.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and...
