Average salary: SG$2,300 /monthly
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2500 - 2800 SGD
...- $2,800 + AWS + VB We are seeking a proactive and customer-focused individual to lead and manage daily operations within our contact centre. The ideal candidate will ensure exceptional service delivery across all customer touchpoints, resolve escalated issues, and drive...5000 - 6500 SGD
...for the overall leadership, performance, and governance of the 24/7 Contact Centre (CC). This role oversees end-to-end CC operations, service quality, client relationship management, and contractor coordination to ensure reliable, compliant, and high-performing service...2800 - 3600 SGD
...Oversee the day-to-day contact centre operations and maintenance to ensure Service Level as well as relevant Key Performance Indicators are met. Manage resource planning, forecasting and scheduling to drive optimum productivity and utilization. Analyze data and prepare...2000 - 3500 SGD
...You will support clients by managing their insurance needs, coordinating with insurers to obtain competitive quotations, and ensuring timely... ...Manage insurance renewal processes by proactively contacting clients and coordinating with insurers to maintain continuous...3500 - 5000 SGD
...developing regular (e.g. daily, weekly, monthly) and effective reports, dashboards and presentations on KPIs and other metrics related to contact center operations (inbound/outbound) Educate internal/external users appropriate use of analytics and business intelligence...- ...to delivering high-quality services and maintaining a strong customer focus. Job Description Oversee the operations of the contact centre to ensure efficiency and high-quality service delivery. Develop and implement strategies to enhance customer satisfaction and experience...
2200 - 2400 SGD
Job Summary You will handle incoming and outgoing calls professionally to provide accurate information and resolve customer queries. You will update customer records, assist with administrative tasks, and support the team in achieving service and satisfaction goals. Responsibilities...5500 - 6500 SGD
...Lead and team members Interested candidates, please email your resume to ****@*****.*** Anna See Sing Yee CEI Reg R25157535 Recruit Express Pte Ltd EA License No: 99C4599 We regret that only shortlisted candidates will be contacted...- ...insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia. Contact Centre Operations consist of Customer Service Hall manned by receptionists and Customer Service Executives (CSEs) who serve all walk-...
2000 - 2700 SGD
...MoP and provide timely and accurate information/assistance. • Coordinate and liaise with relevant stakeholders to ensure issues/queries... .../ Degree - At least 2 years of relevant working experience in contact centre, customer support and customer service functions...4500 - 6500 SGD
Paya Lebar Mon to Fri, 8.30am to 6pm Responsibilities Lead the strategic design and operationalisation of the live chat service channel integrating WhatsApp with human agent support Conduct comprehensive analysis of current customer service enquiry management operations...4000 - 5500 SGD
...support software development initiatives aimed at enhancing Contact Centre operations, improving employee experience, and delivering superior... ...(Genesys, Avaya, Cisco, NICE, etc.). Experience with UAT coordination and release support. For a quick response, please share your...2800 - 4500 SGD
...Job Description: Act as the first point of contact for the customers Make effort to understand both internal and external customer,... ...two (2) years of relevant working experience in handling contact centre cases in a call centreor service industry environment. O level...3500 - 4500 SGD
...consistently achieved in accordance to service level standards set. Coordinates and distributes work, monitors workloads and backlogs and... ...Preferably with 3 years of relevant experience in handling contact centre cases in a call centre or service industry environment....2500 - 3000 SGD
...Job Title: Centre Coordinator (Operations & Customer Service) Company: Edufront Learning Centre Location: Choa Chu Kang Job Type: Full... ...Customer Service & Enrollment Serve as the first point of contact for parents and students (walk-ins, phone calls, and WhatsApp...1800 - 2800 SGD
...About Us: Wondrous Mind Education Centre is a growing education centre dedicated to supporting students in their academic journey. We are seeking a friendly and organised Education Centre Coordinator to manage front-line enquiries, student coordination, and administrative...3000 - 4000 SGD
...Contact Centre Agent (5 days, Shift, Healthcare) ~ Any 5 days per week (Mon to Sun) ~8 hours per shift (Working hours within 7am to 10pm) ~ Salary up to $4,000 (Subject to experience) Job Responsibility Serve as the first point of contact for customers, patients,...2200 - 3400 SGD
...education. To achieve this, we seek driven individuals with integrity to join us. About the Role: Join our Call Centre team to be the first point of contact for our organization. You will be responsible for professionally handling a high volume of inbound and outbound...3000 - 3970 SGD
...in department procedures, workflows and administration. Requirement · Diploma in any field with prior experience working in contact centre environment Jessica Nguyen Huynh Thanh Truc CEI Reg. No. R23113787 EA License No. 99C4599 We regret that only...- Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan...
- ...logistics provider services for our customers – helping them deliver better results everyday. Responsibilities Support the call centre in managing, implementing and execution of QA standards and processes. Conduct call monitoring on the calls (primarily in English,...
1800 - 3500 SGD
...Senior / Customer Service Associate, Group Contact Centre As part of Group Contact Centre, the Senior / Customer Service Associate's key... ...handling of emails, referral requests and emergency activation Coordinate and liaise with other departments in the institutions to...- Our client is recruiting for a Contact Centre Solutions to join their business in Singapore. Position Title: Consultants- Contact Centre Solutions Position Type: Permanent Start Date: ASAP Location: India Contact: Shreela Rajnish | +49 (0) 89 23 88 98 81 Job description: We...
13 SGD
About The Opportunity We are a team of customer-centric people believing that experience is everything. We offer the opportunity to drive impact and purpose in creating positive customer experiences in a setting that is geared to improve patient/customer experience and outcome...4000 - 6000 SGD
...Oversee daily Contact Centre operations, including inbound/outbound calls, chat, email, and other communication channels. Ensure strict... ...presenting monthly performance metrics to senior management. Coordinate with internal and external departments to support crisis...- ...school enrolments In undertaking these responsibilities, the Centre Manager will work with licensing and accreditation authorities to... ...Maintain good relationships with parents and facilitate appropriate contact between staff and parents Qualifications ~ A Master's or...
3200 - 4000 SGD
...customers’ enquiries, complaints and feedback across all business channels Handle escalated calls by new team members and outsourced contact centre Execute outgoing calls to contact new customers or follow-up with existing customers Application Procedures Interested...2600 - 4000 SGD
...issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness · Educates the customer about the Bank’s products...- Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan...
- ...Job Description The successful candidate will join the Customer Contact Services department and be part of the dynamic team that provides reservations support and member services to our customers. The candidate will undergo a month of training in reservations and customer...