Average salary: SG$2,300 /monthly
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2500 - 2800 SGD
...- $2,800 + AWS + VB We are seeking a proactive and customer-focused individual to lead and manage daily operations within our contact centre. The ideal candidate will ensure exceptional service delivery across all customer touchpoints, resolve escalated issues, and drive...2000 - 3300 SGD
...up for quotations and policies issuance. ~ Renewal Servicing include following-up with clients for their insurance renewals and coordinating with insurers in placement of cover. ~ Marketing Engagement ~5.5 days work week Any additional details not in this job description...2200 - 2400 SGD
Responsibilities - Answer incoming calls and make outbound calls in a professional manner. - Provide accurate information and escalate queries when necessary. - Update customer information and maintain proper records. - Support the team in meeting service and satisfaction...3500 - 5000 SGD
...developing regular (e.g. daily, weekly, monthly) and effective reports, dashboards and presentations on KPIs and other metrics related to contact center operations (inbound/outbound) Educate internal/external users appropriate use of analytics and business intelligence...5000 - 10000 SGD
...Core Experience Minimum 7–10 years of contact centre operations experience Prior experience managing 24/7 operations Exposure to government, public-sector, or regulated environments preferred Hands-on experience in: SLA and KPI management Incident and escalation...4000 - 5500 SGD
...Graduate Diploma, Professional Degree in any field. Preferable with 3 years of working experience in a training role within a contact centre or similar customer service setting, thorough understanding of government policies and procedures relevant to the contact centre's...5000 - 5800 SGD
...skills and knowledge are developed effectively. Contribute to the design and implementation of change requests which impact the contact centre. Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance...2500 - 4000 SGD
...We are seeking a capable and confident Contact Centre professional who can bring valuable experience and sound judgement to our team. In this role, you will be the first point of contact for customers or patients, handling incoming queries via phone and email. You will play...2500 - 3000 SGD
...Job Title: Centre Coordinator (Operations & Customer Service) Company: Edufront Learning Centre Location: Choa Chu Kang Job Type: Full... ...Customer Service & Enrollment Serve as the first point of contact for parents and students (walk-ins, phone calls, and WhatsApp...4500 - 5500 SGD
Paya Lebar Mon to Fri, 8.30am to 6pm Responsibilities Lead the strategic design and operationalisation of the live chat service channel integrating WhatsApp with human agent support Conduct comprehensive analysis of current customer service enquiry management operations...2200 - 2400 SGD
...Key Responsibilities 1. Centre Operations & Administration Class & Enrollment Management... ...updating class lists (names, addresses, contacts) and handle the upkeep of the... ...and ensure they are settled in. Trial Coordination: Send reminder messages to parents 1 day...3500 - 4500 SGD
...consistently achieved in accordance to service level standards set. Coordinates and distributes work, monitors workloads and backlogs and... ...Preferably with 3 years of relevant experience in handling contact centre cases in a call centre or service industry environment....2600 - 3000 SGD
...emails within stipulated timeframe. Provide continuous feedback on workflow and productivity improvements. Contribute to the Contact Centre in achieving its service targets. Ensure all requests or investigations are completed appropriately. Ensure follow up and...2900 - 3800 SGD
...Location: Must be okay with Both Alexandra and Maple Tree Business Centre Shift Timing: 5 working days, 1 rest day and 1 off day per... ...same time, you will work towards process optimization to ensure Contact Centre work with efficiency in the providing a seamless customer...3300 - 4500 SGD
...must possess at least a GCE ‘A’ level/ Diploma in any field. At least two (2) years of relevant working experience in handling contact centre cases in a call centre or service industry environment. Good knowledge of MS Excel and PowerPoint with knowledge on basic reports...- ...to delivering high-quality services and maintaining a strong customer focus. Job Description Oversee the operations of the contact centre to ensure efficiency and high-quality service delivery. Develop and implement strategies to enhance customer satisfaction and experience...
3000 - 3970 SGD
...procedures, workflows and administration. Requirement · Diploma in any field with minimum 1-2 years of work experience in contact centre. Jessica Nguyen Huynh Thanh Truc CEI Reg. No. R23113787 EA License No. 99C4599 We regret that only shortlisted candidates...2600 - 4000 SGD
...issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness · Educates the customer about the Bank’s products...2200 - 3400 SGD
...worries. To achieve this, we seek driven individuals with integrity to join us. About the Role: Join our Call Centre team to be the first point of contact for our organization. You will be responsible for professionally handling a high volume of inbound and outbound...13 SGD
About The Opportunity We are a team of customer-centric people believing that experience is everything. We offer the opportunity to drive impact and purpose in creating positive customer experiences in a setting that is geared to improve patient/customer experience and outcome...2800 - 3200 SGD
...as assigned by the Chief Instructor. Interested applicants may email resume to ****@*****.*** Chooi Kelly (CEI Registration No: R25136207) Recruit Express Pte Ltd (EA: 99C4599) We regret only shortlisted candidates will be contacted...2500 - 3200 SGD
...Follow up on enquiries when required Perform basic administrative duties related to call handling Requirements ~ Prior call centre experience All qualified applicants, please click “ APPLY NOW” Or you may send in your resume to: Whatsapp: Email : kimlow...- Our client is recruiting for a Contact Centre Solutions to join their business in Singapore. Position Title: Consultants- Contact Centre Solutions Position Type: Permanent Start Date: ASAP Location: India Contact: Shreela Rajnish | +49 (0) 89 23 88 98 81 Job description: We...
15000 SGD
...Our client, with a strong local presence in Asia, is looking to hire a Head of Service Quality & Customer Experience for their retail contact center. about the job Drive the overall service quality strategy, including monitoring customer satisfaction metrics and...4000 - 4500 SGD
...auditing on team’s calls in accordance to guidelines and SLA Coordinate with BU/stakeholders to handle and resolve cases, requests or... ...two years of supervisory experience in a customer service/contact centre environment Computer literate with good supervisory, communication...2500 - 4500 SGD
...The Data Center Project Coordinator is responsible for planning and coordinating all aspects of internal information, system-specific projects... ...for and provide risk mitigation strategies. Be a point of contact for vendor partners and internal stakeholders. Coordinate...2500 - 3900 SGD
...team with project co-ordination and also provide support on documentation. This role will be primarily site-based. Job Duties Coordinate and report on the progress of projects. Liaise with internal and external stakeholders to follow up on issues at job site...2200 - 2800 SGD
...pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students Upkeep of Centre’s student management system and perform audit of system regularly 2) Administration Prepare invoices and handles payment...3000 SGD
...Assistant Centre Manager (Education / Enrichment) Working day: 4 Weekdays + 1 Weekend / 3 Weekdays + 2 Weekends Working Hour: Weekdays: 10.20am - 7.20pm ; Weekends: 8.45am - 6.30pm Salary: $3,000 - $4,000 Location: Tampines & Marine Parade Job Responsibilities:...3000 - 3600 SGD
...Role Summary As the Customer Contact Parts (CCP), you will be the primary point of contact for all customer inquiries related to parts... ...country-specific export documentation for non-EU customers. Coordinate closely with Account Managers, Project Managers, Logistics, and...