Average salary: SG$5,428 /monthly
More statsSearch Results: 46,760 vacancies
6000 - 9000 SGD
...Job Responsibilities:
Provide leadership and regular coaching to Team Leaders and Agents.
Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved.
Work closely with...
6000 - 8500 SGD
...Job Description:
Provide leadership and regular coaching to Team Leaders and Agents.
Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
Work closely with HR to...
4500 - 7000 SGD
...What You’ll Do:
Operations
Manage and supervise team of call / chat agents and provide leadership and mentoring
Ensure that... ...customers
What You'll Need:
At least 5 years of experience in contact centre or similar environment
At least 3 years of managerial or...
7500 - 9500 SGD
...:
Our healthcare client is looking for Assistant Director, Contact Centre to be responsible for the overall performance of the Contact Centre... ...across all channels
Optimize resource allocation to manage inquiries effectively
Monitor processes with performance indicators...
3500 - 4500 SGD
...Responsibilities:
Supports the Institution Lead to oversee and manage the operations by:
Assisting in leave and roster planning... ...projects to promote service standard and quality improvement of the contact centre with Institution Lead.
Prepare monthly performance report...
2000 - 4000 SGD
Handling inbound calls from customers with professionalism and courtesy.
Assisting customers with inquiries, troubleshooting, and problem resolution.
Providing accurate information about our products/services and promotions.
Documenting customer interactions accurately...
2000 - 2600 SGD
Responsibilities:
~ Client Servicing includes attending to all client's enquiries, assist in obtaining the most market competitive quotation that suits client's preference, budget and choice of benefits. Liaising with various insurers for quotations, enquiries or requests...
2200 - 2600 SGD
...escalations, technical support and on-going customer relationship management.
Deliver high quality customer care service at all times.... ...Ensure daily and monthly KPIs are met and exceeded.
Be the key contact for all members of public using the phone as your main communication...
2200 - 3200 SGD
Summary
· Location: West (NTFGH/CCK Polyclinic/The Synergy) interchangeable
· Working hour: 3 Rotating Shifts including midnight shift
Job Responsibilities
· Deliver excellent customer service to callers by understanding caller's needs
· Provide timely, accurate...
2600 - 3500 SGD
Job Description:
Handle web-chat queries and inbound calls.
Respond to customer emails.
Update and record customer information in CRM.
Investigate complex cases or complaints submitted by clients and provide solutions to the cases/complaints.
Communicate effectively...
...logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics... ...design and implementation of change requests which impact the contact centre.
Ensure effective and consistent communication throughout...
...complete customer engagement experience through its omni-channel contact centre (outbound calls, online chat, social, inbound and others). The... ...the contact centre, whilst building and maintaining the leads management database.
General Activities
Making outbound customer...
3800 - 4000 SGD
...timeline to ensure project’s success
Provide fair, constructive, and timely feedback towards performance expectations and goals
Manage escalated cases and maintain public relations including any complaints
Provide assistance, guidance, and coaching support to officers...
2800 - 3800 SGD
...products and services whenever the opportunity arises.
Key Accountabilities & Responsibilities
To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
To ensure accuracy and compliance for all customers’ requests...
3300 - 5000 SGD
...Job Description
Our client is an established local bank, they are looking to hire a customer service officer to join their contact centre.
• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective...
3000 - 3500 SGD
...with Both Alexandra and Maple Tree Business Centre
Shift Timing:
5 working days, 1... ...work towards process optimization to ensure Contact Centre work with efficiency in the providing... ...include:
• Monitor real time call Q and manage real time adherence in different hotlines...
...As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment...
2500 - 3200 SGD
...centric attitude
Any other tasks that may be assigned from time to time
What You’ll Need:
Minimum 2 years of experience in contact centre or similar environment
Possess excellent interpersonal, communication and customer service skills
Able to work independently...
3000 - 4500 SGD
...platforms and their respective audiences
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Knowledge of social media management tools is a plus...
2200 - 2800 SGD
...Job Description:
Process letters and emails correspondences to customers upon request
Attend to incoming General Hotline calls
Manage customer enquires via livechats
Handle customer enquiries on payment arrangement and reconnection
Process instalment plan and...