Average salary: SG$5,428 /monthly
More stats6000 - 9000 SGD
...Job Responsibilities:
Provide leadership and regular coaching to Team Leaders and Agents.
Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved.
Work closely with...
6000 - 8500 SGD
...Job Description:
Provide leadership and regular coaching to Team Leaders and Agents.
Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
Work closely with HR to...
4500 - 7000 SGD
...What You’ll Do:
Operations
Manage and supervise team of call / chat agents and provide leadership and mentoring
Ensure that... ...customers
What You'll Need:
At least 5 years of experience in contact centre or similar environment
At least 3 years of managerial or...
7500 - 9500 SGD
...:
Our healthcare client is looking for Assistant Director, Contact Centre to be responsible for the overall performance of the Contact Centre... ...across all channels
Optimize resource allocation to manage inquiries effectively
Monitor processes with performance indicators...
2000 - 4000 SGD
Handling inbound calls from customers with professionalism and courtesy.
Assisting customers with inquiries, troubleshooting, and problem resolution.
Providing accurate information about our products/services and promotions.
Documenting customer interactions accurately...
3500 - 4500 SGD
...Responsibilities:
Supports the Institution Lead to oversee and manage the operations by:
Assisting in leave and roster planning... ...projects to promote service standard and quality improvement of the contact centre with Institution Lead.
Prepare monthly performance report...
2000 - 2600 SGD
Responsibilities:
~ Client Servicing includes attending to all client's enquiries, assist in obtaining the most market competitive quotation that suits client's preference, budget and choice of benefits. Liaising with various insurers for quotations, enquiries or requests...
2200 - 2600 SGD
...escalations, technical support and on-going customer relationship management.
Deliver high quality customer care service at all times.... ...Ensure daily and monthly KPIs are met and exceeded.
Be the key contact for all members of public using the phone as your main communication...
2200 - 3200 SGD
Summary
· Location: West (NTFGH/CCK Polyclinic/The Synergy) interchangeable
· Working hour: 3 Rotating Shifts including midnight shift
Job Responsibilities
· Deliver excellent customer service to callers by understanding caller's needs
· Provide timely, accurate...
2600 - 3500 SGD
Job Description:
Handle web-chat queries and inbound calls.
Respond to customer emails.
Update and record customer information in CRM.
Investigate complex cases or complaints submitted by clients and provide solutions to the cases/complaints.
Communicate effectively...
...logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics... ...design and implementation of change requests which impact the contact centre.
Ensure effective and consistent communication throughout...
...complete customer engagement experience through its omni-channel contact centre (outbound calls, online chat, social, inbound and others). The... ...the contact centre, whilst building and maintaining the leads management database.
General Activities
Making outbound customer...
3800 - 4000 SGD
...timeline to ensure project’s success
Provide fair, constructive, and timely feedback towards performance expectations and goals
Manage escalated cases and maintain public relations including any complaints
Provide assistance, guidance, and coaching support to officers...
2800 - 3800 SGD
...products and services whenever the opportunity arises.
Key Accountabilities & Responsibilities
To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
To ensure accuracy and compliance for all customers’ requests...
3300 - 5000 SGD
...Job Description
Our client is an established local bank, they are looking to hire a customer service officer to join their contact centre.
• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective...
3000 - 3500 SGD
...with Both Alexandra and Maple Tree Business Centre
Shift Timing:
5 working days, 1... ...work towards process optimization to ensure Contact Centre work with efficiency in the providing... ...include:
• Monitor real time call Q and manage real time adherence in different hotlines...
2500 - 3200 SGD
...centric attitude
Any other tasks that may be assigned from time to time
What You’ll Need:
Minimum 2 years of experience in contact centre or similar environment
Possess excellent interpersonal, communication and customer service skills
Able to work independently...
...As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment...
People Profilers Pte Ltd
Singapore
19 days ago
3000 - 4500 SGD
...platforms and their respective audiences
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Knowledge of social media management tools is a plus...
2200 - 2800 SGD
...Job Description:
Process letters and emails correspondences to customers upon request
Attend to incoming General Hotline calls
Manage customer enquires via livechats
Handle customer enquiries on payment arrangement and reconnection
Process instalment plan and...
2500 - 3500 SGD
...Job Responsibilities:
Monitor performance real-time and manage resources / deploy manpower
Prepare statistics and reports
Share... ...~ At least 2-3 years of experience in the healthcare industry, contact centre environment and/or service related industry
~2 years of...
...customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead... ...everyday.
Responsibilities
Act as the first point of contact for the customers
Make effort to understand both internal and...
...Core Skills:
Contact Centre applications Interactive Voice Response (IVR) softphone application SMS Banking.
OS: Unix/Linux platform/Windows
DB: MS SQL and Oracle
App server: IIS WebLogic/WebSphere
Middleware: WebLogic CD/SSH
Programming Language...
...aligned with OKRs, SLAs, and KPIs.
Oversee local and offshore customer service teams, offering guidance and training as needed.
Manage day-to-day call center performance to ensure consistently high standards of service.
Support the bank's expansion strategy by...
As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing...
...renowned Private Bank with global footprints.
about the job
First contact for regional clients regarding the bank's digital platform... ...banking experience
~ Prior experience in client service or call centre
~ Good understanding of banking and financial products
To...
4500 - 6000 SGD
...DESCRIPTION
Responsible for ensuring the smooth and efficient operation of our centre’s facilities, infrastructure, gallery/exhibitions, attractions, and venue spaces.
Plan and manage all maintenance and operational support matters to ensure availability of exhibits...
3500 - 4500 SGD
...our customers.
We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment... ...As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer...
3000 - 6000 SGD
...ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai /Suzhou... ...skills.
Responsibilities
You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide...
3000 - 4000 SGD
...accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational... ...the information posted in the Contact Centre’s knowledge management system.
· Keeps abreast with current issues in the banking...