Average salary: SG$5,412 /monthly
More statsSearch Results: 57,762 vacancies
5000 - 7000 SGD
...What You’ll Do:
Operations
Manage and supervise team of call / chat agents and provide leadership and mentoring
Ensure that... ...customers
What You'll Need:
At least 5 years of experience in contact centre or similar environment
At least 3 years of managerial or...
3500 - 4500 SGD
...Responsibilities:
Supports the Institution Lead to oversee and manage the operations by:
Assisting in leave and roster planning... ...projects to promote service standard and quality improvement of the contact centre with Institution Lead.
Prepare monthly performance report...
3000 - 3800 SGD
...information on customer interaction in the Customer Relationship Management (CRM) system
Ensure effective and timely follow-up with... ...supervisor
Requirements
~2-4 years of experience in a call centre environment and/or insurance industry is preferred
~ Passion for...
2000 - 4000 SGD
Handling inbound calls from customers with professionalism and courtesy.
Assisting customers with inquiries, troubleshooting, and problem resolution.
Providing accurate information about our products/services and promotions.
Documenting customer interactions accurately...
3000 - 6000 SGD
...The Opportunity:
# Contact Centre Environment, MNC Bank
# Candidates with strong relevant years of experience can be considered for senior... ..., and implementing process enhancements
Providing management support to customer service officers by reviewing and resolving...
2200 - 2800 SGD
...Service Team operates from 9AM to 9PM daily and is the key point of contact for our customers on their queries with regards to the company’s... ...escalate query trends or potential issues to team lead/manager
Perform other assigned duties and/or project work
Requirements...
2000 - 2800 SGD
...explaining possible solutions and ensuring that clients feel supported and valued.
Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
Maintain complete knowledge of departmental policies, procedures and...
2200 - 3200 SGD
Summary
· Location: West (NTFGH/CCK Polyclinic/The Synergy) interchangeable
· Working hour: 3 Rotating Shifts including midnight shift
Job Responsibilities
· Deliver excellent customer service to callers by understanding caller's needs
· Provide timely, accurate...
...complete customer engagement experience through its omni-channel contact centre (outbound calls, online chat, social, inbound and others). The... ...the contact centre, whilst building and maintaining the leads management database.
General Activities
Making outbound customer...
...logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics... ...design and implementation of change requests which impact the contact centre.
Ensure effective and consistent communication throughout...
2200 - 2600 SGD
...escalations, technical support and on-going customer relationship management.
Deliver high quality customer care service at all times.... ...Ensure daily and monthly KPIs are met and exceeded.
Be the key contact for all members of public using the phone as your main communication...
2500 - 3200 SGD
...centric attitude
Any other tasks that may be assigned from time to time
What You’ll Need:
Minimum 2 years of experience in contact centre or similar environment
Possess excellent interpersonal, communication and customer service skills
Able to work independently...
3800 - 4000 SGD
...timeline to ensure project’s success
Provide fair, constructive, and timely feedback towards performance expectations and goals
Manage escalated cases and maintain public relations including any complaints
Provide assistance, guidance, and coaching support to officers...
3000 - 3800 SGD
...informationon customer interaction in the Customer Relationship Management (CRM) system
Ensure effective and timely follow-up with internal... ...supervisor
Requirements
~2-4 years of experience in a call centre environment and/or insurance industry is preferred
~ Passion...
3300 - 5000 SGD
...Job Description
Our client is an established local bank, they are looking to hire a customer service officer to join their contact centre.
• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective...
3000 - 3500 SGD
...with Both Alexandra and Maple Tree Business Centre
Shift Timing:
5 working days, 1 rest... ...towards process optimization to ensure Contact Centre work with efficiency in the providing... ...include:
• Monitor real time call Q and manage real time adherence in different hotlines...
2200 - 3200 SGD
Job Description
Deliver excellent customer service to callers by understanding caller's needs
Provide timely, accurate and appropriate information and assistance to address caller's enquiries
Book or reschedule appointments based on caller's request
Handle any other...
2500 - 3500 SGD
...Job Responsibilities:
Monitor performance real-time and manage resources / deploy manpower
Prepare statistics and reports
Share... ...~ At least 2-3 years of experience in the healthcare industry, contact centre environment and/or service related industry
~2 years of...
As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing...
3000 - 3700 SGD
...experiences are maintained at the professional level set by the management of Client Bank.
Major responsibilities include:-- To extract the... ...with a minimum 2 years experience preferably in a customer centre or financial services environment.
· A strong customer service...