...Director of Food and Beverage and Director of Restaurants in the daily operation of the abovementioned department, ensuring that the hotel... ...of all accounting & billing procedures in the outlet & handling of cash & guest check handling are according to LSOP.
To be fully...
...!
JOB SUMMARY
Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check... ...follow-ups are promptly and accurately completed:
collection of cash deposit from guests
payment authorisation
billing faxes from...
...of postage stamps, telephone cards and other items, maintaining a cash float.
Ensure that ticket reconfirmation, any other bookings and... ...of messages, receive and distribute packages, manage the daily post and correspondence of both guests and the hotel.
Know well...
...banks, third parties, Telco companies and Associations;
To work on daily basis with dining reservations and outlet managers including to... ...(BSC/KPI) goals, as assigned for self-individual and the team.
Cash Handling :
· Process all payment types such as room charges,...
...inspection work is carried out correctly. The role should cover the daily work of the Security Executive in his / her absence.
What will... ....
Arrange escort services for team members carrying cash, where required.
Maintain perimeter patrols at points of entry...
...action is completed, and guest satisfaction is confirmed.
Attend daily briefings, shift handovers, meetings and read the logbook on a... ...fire team when and where directed.
Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required...
...to guests.
Maintain proper and adequate set-up of the bar on a daily basis, including requisitioning and stocking of all beer, wine, spirits... ..., to maintain accountability of all beverages served.
Receive cash from guests, return any change needed, verify validity of charges,...
...every beverage program achievement.
To conduct periodic staff training in order to have better understand how to do the upselling on daily service.
Any other duties as may be assigned from time to time – including service and guests engagement and ensure for delivering...
...inventories according to budget.
Strives to improve service performance.
Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartment).
Leads shifts while personally preparing food items and...
...of the rooms/public areas/uniform & linen/laundry by carrying out training, control of P & L and inspections.
Supervise and manage daily staff assignments and ensure adequate housekeeping coverage.
Conducts new hire interviews and recruitment.
Plans manpower scheduling...
...and ensure that proper and accurate entries are made on all record books
Maintain current knowledge of all hotel services as well as daily VIP Guest, VIP Guest requests, and special events
Ensure orderliness and safety and security guidelines around the lobby and front...
...business
· In charge of the hotel’s evening and night operation, representing the management
· Ensure the hotel’s night audit run daily and all public area are in order during the night.
· Be part of the hotel CERT team in emergency cases.
· The Management reserves...
...qualified people, to train employees in order to achieve the standards of cleanliness and high level of service.
To be responsible for the daily operation needs and ensure manning is well scheduled to maintain superior standards of cleanliness for all guest rooms and public area...
...all food preparation/storage.
Ensure the service and food prepared are up to Hotel’s standard.
Requisite all food items needed daily from the food storeroom in concert with all cooks.
Verify the taste and presentation of food produced prior to meal periods.
Communicate...
....
Ensure good housekeeping and cleanliness of banquet office.
Update and maintain staff notice board.
Prepare and distribute daily events sheet and BEO for every staff and functions.
Track proper record of all staff including the casual staff according to the hotel...
...supervision do so as well for the department to operate smoothly.
Check and follow-up on the ingredients for the ala carte menus, daily menus, and seasonal specials, maintaining the standards of pre-set recipes, portion control and costing at all times.
Monitor food...
...hotel operation.
Focus on constant improvement of training manuals and SOPs.
Participate actively in quality initiatives such as daily chef briefings and monthly team meetings in order to constantly improve the culinary operation, meet targets and keep communication...
...accurate capture of guest reservations details, preference and details.
Perform reservations quality control check on reservations made daily.
Follow up from previous day’s no show and late cancellation and activate charges accordingly.
Review and monitor Hilton Honors...
...and encouragement as needed.
Assume responsibility of the Senior Chef de Partie in his/her absence.
To fill store requisition & daily ordering for each dedicated section of the kitchen
Ensure proper food product storage , food rotation , labelling & following FIFO...
...guests celebrating moments with us.
Investigate and resolve customer complaints in person, on the phone, and via mail.
Going through Daily VIP Reports and ensuring VIPs are greeted and send off well. All information are to be shared with relevant department.
Ensuring...
...to arrange in-room amenity set-ups according to VIP level and for special occasions – i.e. Birthdays and Honeymoon and etc.
Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
Keeping up to date with information on facilities, attractions...
...partnerships to communicate brand stories and messages
Sample buy and inventory management
Regular weekly collaboration with APAC team on daily, weekly, monthly campaign reports
Event Management:
~ Plan & execute product launches, PR and in-store events in line with the...
...Guest Experience Manager, you will be responsible for performing the following tasks to the highest standards:
~ Assist to oversee daily operations in all Guest Experience team, drive departmental objectives for self and team, ensure effective communication and working in...
...Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.
What will I be...
...will be responsible for performing the following tasks to the highest standards:
Digital Signage
Distribute Banquet Event Order daily
Block space and communicate for Internal bookings
Order car park coupons and prepare car parks coupons for events
Send out Events...
...situation and resolution.
Respond properly in any hotel emergency of safety situation.
Coordinate and successfully perform the daily secondary duties.
Perform other tasks or projects as assigned by hotel management and staff.
Ensure the grooming standard are being...
...indicators relating to all PR activities, promotions and campaigns, and producing performance reports for all key stakeholders including daily media monitoring and coverage reports
Manage the roll out of PR initiatives to support the hotels in meeting their revenue targets,...