Objective:

The objective of the Product and Consultancy position is to oversee the regional digital products portfolio for ITT/XM Overseas and offer comprehensive cross-functional support for operational topics.
He/she should possess a diverse background encompassing both product management and service management.
This role plays a crucial part in supporting the digital transformation activity, particularly through implementation of the project to product (P2P) initiative and approach.
Key responsibilities include strategic planning, identifying opportunities, defining product vision, prioritizing, fostering cross-functional collaboration (value-stream) to optimize our product portfolio, and ensuring cost recovery.
He/she is expected to take end-to-end ownership of incoming demands and relevant actions are taken, while also contributing to regional portfolio management. Furthermore, the role involves addressing cross-functional service management tasks as needed.

Job Description:

1. Product Management

Transformation

Collaborate to drive the growth and expansion of ITT/XM Overseas products within the regional market, ensuring product portfolio strategy are aligned with the company's overall business objectives.
Drive the digital transformation strategy through the project to product (P2P) initiative, reshaping existing ITT Overseas services into product-oriented model(s).
Identify current departmental services predominantly IT infrastructure services e.g., VDI, Cloud,
Automation, Middleware, Database etc.,) and access the feasibility of transforming the services into a product-oriented or hybrid setup.
Conduct POC for selected services, overseeing the successful rollout.
Apply knowledge/experience gained in Application Product Management to facilitate the transformation of IT infrastructure services into IT infrastructure Product offerings, utilizing methodologies like
Scrum/Agile/other relevant methodologies.

Implementation

Identify growth opportunities, market trends, and customer needs, providing guidance for product portfolio decisions.
Develop standards, templates, processes and guidelines for product lifecycle.
Formulate brand strategies for the product range, incorporating market penetration strategies and competitive intelligence analysis, with timely responses to stakeholders.
Conduct business development assessments, identifying product opportunities and forecasting to drive product growth and expansion.
Ensure that the development of product and services from partner(s) meets the market usability standards.

Innovation

Devise and implement new product (and/or existing product) pipeline strategies, encompassing prelaunch and launch strategies, as well as post-launch initiatives for sustainable growth, product enhancement, and innovation.

Finance Management

Develop and manage budgets for products, including revenue forecasts, cost projections, and expense tracking.
Analyze product costs and identify opportunities for cost optimization.
Oversee product performance, including monitoring revenue, breakeven, and areas for financial improvement.
Generate regular financial reports or dashboards, providing financial insights and recommendations to guide product strategy, including new product development, expansion and discontinuation.
Identify and assess financial risks related to products, inform management and recommend strategies for mitigation.

2. Regional Portfolio Management

Take full ownership of incoming demands, guiding thrm through the entire process and making informed decisions on their status (eg., approved, rejected, on hold etc.,).
Conduct regular review meetings on cross-functional operational and demand management topics, ensuring effective communication and collaboration.
Follow up on outstanding demands, ensuring closure, and facilitate the creation of project/product/operational demands derived from the initial demands.
Monitor outstanding projects, demands, and operational demands, providing regular updates to
Management and collaborating with relevant stakeholders.
Assist in providing and presenting a comprehensive view of all the portfolios in the department, including identifying required services, services to be decommissioned, value providers and budget requirements.
Prepare materials for portfolio board discussions, compiling relevant information and reporting materials to facilitate informed decision-making.

3. Cross functional support

Actively participate in the Change management (CAB) calls to review the upcoming changes, analysed failed changes, and collaborate with vendors to implement appropriate actions.
Attend Major incident (MI) management calls when relevant, aiming to understand the root cause and identify the preventive measures to avoid incidents.
Provide comprehensive support for operational stability (covering changes, incidents, problems etc. to ensure smooth and efficient functioning.

4. Others

Perform any other ad-hoc duties as and when assigned by the company.
Commitment to and creating a corporate culture based on integrity with focus on compliance in the relevant business processes

Qualifications:

Bachelor's degree in a related field (eg. business, marketing, computer science, etc)
MBA or relevant master's degree is a plus.
5-10 years of experience in product design, development, and management role
Successful delivery of Products is mandatory.
3-5 years of experience in the IT industry
Experience in product/service owner role for defining service description, service costing, service scoping.
Experience in finance management
Strong understanding of product development methodologies (e.g. Agile, Scrum, etc.) and product lifecycle
Experience in service management

Specific knowledge

Good understanding of digital infrastructure and architecture, integration and underlying technological concepts, business drivers and emerging trends
Outstanding negotiation skills, with the ability to build and maintain relationships with key stakeholders.
Strong verbal and written communication skills in English
Experience in ServiceNow tool
Strong presentation and facilitate skills.
Strong analytic skill and work effectively under stress
Proven ability to work in cross-functional teams and drive results.
Ability to efficiently prioritize and multi-task.
Travel overseas (if require, only short duration

Regional Product and Consultancy Manager