Job Number 24059512
Job Category
Rooms & Guest Services Operations
Location
JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore... ....
CORE WORK ACTIVITIES
Managing Guest Services and Front Desk Operations
• Utilizes interpersonal and communication skills...
...changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify... ...document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize...
...and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related... ...areas of improvement.
Ensuring Exceptional Customer Service
• Displays leadership in guest hospitality, exemplifies customer...