Mission and Position headline:

· Lead the Central Business Services (CBS) organization, and define and implement the CBS strategy, standards and guidelines within the area of responsibility.

· Oversee, organize and coordinate CBS operations, including the assigned teams for Contract Finance (CF), Order Entry & Logistics (OEL), Order to Cash (OTC), Process Excellence and Customer Experience (PECE), as well as the relevant sub-departments.

· Support the DX APJ Head of Finance to design, establish and execute the APJ shared services model, including the allocation and transfer of CBS activities to cost-efficient locations across the region.

· Act as a key member of the global CBS function and an integral part of the Global CBS organization by engaging in strategic and tactical decision-making for global CBS activities, and by enabling best practice sharing across global CBS structures.

Key tasks and responsibilities:

· Full accountability for the CBS organization across assigned Zones and Countries, including operational, cost, and quality performance.

· Enable Contract Lifecycle Management within the Zones by ensuring the CBS CF organization provides relevant, accurate, and timely contract performance data to Sales and Finance.

· Optimize the cost structure of the CBS organization by driving process efficiencies and productivity improvements.

· Proactively align with relevant Zone and Country Management on cost and quality performance trends, as well as evolving business requirements.

· Define and implement an internal and external quality KPI framework in alignment with the global CBS function.

· Ensure delivery of agreed cost and quality KPIs for the CBS organization.

· Drive close alignment with relevant Zone and Country management to support business objectives.

· Define and execute initiatives to continuously improve customer experience.

· Provide timely and accurate contract performance data to Zones and Countries.

· Initiate and drive process efficiency and productivity improvements across CBS operations.

· Allocate and transition activities to lower-cost countries, ensuring full compliance with local labor laws and employment regulations.

Qualifications and experience:

· Bachelor’s or master’s degree in business management, SCM/Logistics, Finance, or a related field.

· Proven leadership experience (typically 12+ years) in Shared Services/GBS/CBS within a complex, matrixed organization.

· Hands-on experience in setting up, implementing, and scaling global shared service models, including activity migration and operating model design.

· Experience leading multi-functional operations in Order to Cash, Contract Finance, Order Management, and Process Excellence.

· Strong background in Finance operations and/or end-to-end commercial processes.

· Regional/global experience, preferably in Asia Pacific within regulated industries (e.g., Medical Devices, Life Sciences, Healthcare).

· Good understanding of DX business, operational/logistical processes, and contract structures.

· Experience with process digitalization initiatives.

· Basic understanding of ARE and legal entity requirements.

Competence Requirements:

· Strategic Execution & Results Orientation: Translates strategic priorities into concrete action plans and drives their timely execution. Sets high standards, tenaciously monitors progress, and defines success by achieving goals and delivering quality outcomes. Leverages experience and benchmarks to improve results.

· Change Leadership & Influence: Leads the implementation and acceptance of workplace change to achieve strategic objectives. Encourages others to address challenges and demonstrates strong ability to influence senior leaders and build effective partnerships across all key functions.

· Customer-Centric & High-Performance Culture: Prioritizes actions from the customer's perspective to meet organizational needs. Fosters a culture of accountability, ownership, and continuous improvement by providing coaching and development guidance to support high performance.

· Communication & Proactive Initiative: Possesses strong intercultural communication and networking skills (Business English proficiency). Exhibits a proactive, self-driven attitude, using analytical skills to identify opportunities and address problems decisively.

DX APJ-CBS Head