ROLES & RESPONSIBILITIES

The main responsibilities for Retail Manager is to ensure the effective performance of the stores through the management of the retail team and the implementation of company policies and procedures. The Store Manager will lead by example and have a hand’s on approach to the business with high levels of attention to details to maximize sales and profitability.

RETAIL OPERATIONS MANAGEMENT

ACCOUNTABILITY

Responsible for the travel retail operations for 1 of the terminal assigned out of the 4 terminals in Changi Airport
Contribute to the business strategy of sales and business development by establishing control and managing stock level to ensure optimal stock par level through analysis of sales figures, trends and forecasting future sales
Manage store’s merchandising, sales events, and stock management etc.
Manage point of sales, analyse the performance, propose and implement any improvement actions required
Responsible for monitoring of KPIs such as sales, manpower turnover / productivity, inventory and loss control etc.

CUSTOMER SERVICE

Ensure service excellence among the Retail team members according to our Lotte Service DNAs
Coaching of Retail teams to provide exemplary product knowledge to assist customers with their buying decisions.
Handle customers’ queries in a professional manner according to the company policy and CAG’s refund policy

INVENTORY MANAGEMENT AND ACCOUNTABILITY

Ensure that the stock level in the store is within the acceptable thresholds and to work closely with the Inventory Planning / Merchandising / Logistics team on stock replenishments and deliveries

LOSS PREVENTION

Accountable and responsible to investigate and report all loss prevent issues to management.

PEOPLE MANAGEMENT

RECRUITMENT

Involve in the building and developing retail team with HR department
Responsible to manage employee’s attrition and absenteeism

COACHING & DEVELOPMENT OF TEAMS

Manage and ensure all new team members are well trained and Integrated into the new environment
Work with HR team / Operations Manager on identifying training needs of individual employees
Coaching of team members to ensure achievements of customer service standards, retail KPIs, sales target and expectations are met consistently.

PERFORMANCE MANAGEMENT

Assist the Head Of Operations on team member’s objectives and to monitor / review their performances regularly.
Conduct annual, half yearly individual performance review with the Operations Manager.
Provide constructive feedback and constantly provide coaching to the team for improvement
Develop, identify potential team members, and to propose promotion

MANPOWER PLANNING

Plan and manage employees’ work schedules, to ensure sufficient coverage at shop floor

OTHERS

Support any store initiatives. Example: Stock take, store change, renovations, opening and closing of stores etc.
Any other ad hoc duties assigned.

Requirements

Bachelor Degree / Diploma qualification
Minimum 5 years of travel retail, retail or FMCG in managing a big sales team with multi stores model
Strong interpersonal and communication skills
Strong passion for customer service

Energetic and motivated with a positive mindset
Demonstrated leadership abilities
People orientated with the ability to motivate and coach the team
Good knowledge of MS office tools

Benefits

We offer attractive salary packages that commensurate with relevant work experience
Annual Leave from 18 days to 20 days
Medical Outpatient insurance coverage
Group Hospitalization and Surgery insurance coverage
Group Dental insurance coverage
Performance bonuses subject to company's and individual's performances

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