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- ...ensure prompt and effective resolution of IT-related issues and maintain a seamless user experience. May include coordinating with outsourced end-user computing personnel. Responsible for managing the IT budget to ensure cost-effective and strategic allocation of resources...
- ...You Will Be Doing Contact Centre Vendor Management (30%) Develop and refine quality monitoring standards for the in-house and outsourced contact centre. Oversees regular quality audits for both in-house operations and outsourced contact centre performance, ensuring...