Job Number 24065710
Job Category
Rooms & Guest Services Operations
Location
Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
VIEW ON MAP
Schedule
Full-Time
Located Remotely?
N
Relocation?
N
Position Type
Non-Management JOB SUMMARY...
Job Number 24065709
Job Category
Rooms & Guest Services Operations
Location
Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
VIEW ON MAP
Schedule
Full-Time
Located Remotely?
N
Relocation?
N
Position Type
Non-Management JOB SUMMARY...
...Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
A Guest Relations Executive with Conrad Hotels and Resorts is responsible for creating memorable guest experiences, by ensuring their satisfaction...
...every time.
CRITICAL TASKS
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to... ...coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
Support all co-...
...Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment... ...to ensure a clean, safe, and secure environment.
Report work related accidents, or other injuries immediately upon occurrence to...
...maintain superior standards of cleanliness for all guest rooms and public area.
To monitor daily assignments for guest rooms cleaning... ...Assistant Manager / various departments to meet their needs as it relates to Housekeeping.
To carry out routine daily inspection, noting...
...guests and our business each time. JOB RESPONSIBILITIES Guest Relations - Establish guest connection via email prior to arrival to... ...their satisfaction. - Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet,...
...Maintains the lobby appearance to be neat and tidy, and that public areas are cleaned when necessary.
Responsible for ensuring hotel... ...responsible to solve all problems.
Able to maintain excellent relations with team members....
...deliver an excellent staff experience while supporting employee relations and departmental goals.
What will I be doing?
As the Senior... ...Be a team player and have interpersonal sensitivity.
Be a public ambassador for Conrad Singapore Orchard as well as Hilton Hotels...
...cleaning into daily checklist accordingly and accurately Guest Relations: 1. Address guests’ service needs in a professional, positive... ...workers, supervisors or managers discreetly and quietly, avoiding public areas of the property 3. Partner with and assist others to...
...hotel’s capital and to deliver an uninterrupted guest experience
To work closely with, and follow the direction of, the hotel public relations team to develop the Conrad Bar’s local and international profile in traditional and social media
To liaise with suppliers and...
...In charge of the hotel’s evening and night operation, representing the management
· Ensure the hotel’s night audit run daily and all public area are in order during the night.
· Be part of the hotel CERT team in emergency cases.
· The Management reserves the right to...
...Housekeeping department if guests’ belongings are found.
Dissuade guests from carrying hotel property to prevent the loss of goods in public areas.
Pay special attention to visitors who acted suspiciously
Security Officer should do as follows in patrolling:
Upon...
...knowledge of local, western and international cuisine
Flexible with working hours, able to work morning/evening shifts, weekends and public holidays.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging...
...graduate.
Holds a valid Security Officer License by Police Licensing and Regulatory Department (PLRD).
Proficient with hotel security, public security, fire control and management.
Familiar with fire and traffic safety laws and regulations.
Trained first aider and...
...organizational skills, attention to details and good interpersonal skills.
~ Flexible with working hours and able to work on weekends and public holidays when required.
~ Proficient in English to meet business needs.
~ Proficient in Microsoft Windows, Word, Excel, etc....
...proper table setting according to order and all standard condiments are present on the table.
# Maintain good guests and associates relations.
# Anticipate guests’ needs and know regular guests’ special requirements/preferences; follow up with guests constantly for any...
...new stores (if any)
Coach client advisors and VM ambassadors on VM displays
Profile
Job Requirements
Minimum 3 -5 years of related experience in visual merchandising
Related Diploma in Art or Visual Communication
Flair for creativity
Meticulous and detail...
...Ensure accurate and timely submission of reports and proper upkeep of documents.
Comply with all company policies and brand standards relating to reservations process and systems operational procedures.
What are we looking for?
A Reservations Executive serving Hilton...
...Respond properly in any hotel emergency or safety situations
Work closely to butcher , pastry kitchen and stewarding for other related food products and equipment needed for daily operations,
Able to create new dishes ,salad,dressings,cold and hot food presentations...
...be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager....
...delight our guests, Team Members, and owners alike.
Position Summary
The Call Centre Executive ensures that all communications relating to the hotel both external and internal are actioned efficiently in a professional and courteous manner and in line with Hilton and...
...overall guest satisfaction.
~ Able to work under pressure and deal with stressful situations during busy periods.
~1 or 2 years of related working experience preferred.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company,...
...overall guest satisfaction.
~ Able to work under pressure and deal with stressful situations during busy periods.
~1 or 2 years of related working experience preferred.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company,...
...Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
Aid the shift team in cashiering-related matters as required
Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program,...
...upon for each reservation.
Ensure that VIP guests are treated personally and recognized as an individual.
Coordinate with Guest Relations and In Room Dining to arrange in-room amenity set-ups according to VIP level and for special occasions – e.g. Birthdays and...
...complaints in media.
Additional information
REQUIREMENTS
Relevant Experience and Training:
Degree holder in marketing or related disciplines
Minimum 5 years working experience in marketing
Related industry experience (Luxury fashion) preferred
Relevant...
...Ensure accurate and timely submission of reports and proper upkeep of documents.
Comply with all company policies and brand standards relating to marketing, operational process and systems operational procedures.
Carry out any other reasonable duties and responsibilities...
...train and develop the Restaurant team
Manage guest queries in a timely and efficient manner
Work within budgeted guidelines in relation to Food and Payroll
Drive sales to maximize budgeted revenue
Develop menus with other members of Food and Beverage team
Accountable...
...the highest standards:
Business Function
Develop, proactively manage and implement the annual cluster PR plan to include media relations, social media, internal communications, eCommerce, brand recognition and loyalty marketing within budget guidelines
Act as key...