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Job Req Number: 111848
Time Type: Full Time

This role supports operational performance improvement, drives digital solution development, and leads continuous improvement initiatives. It requires strong analytical skills, solution design capability, and effective cross-functional collaboration.

A. KPI Performance Support

Support Operations teams in interpreting KPI logic, definitions, and performance drivers.
Monitor KPI trends, identify performance shortfalls, and support root cause analysis.
Work with cross-functional teams to drive corrective actions and improvement plans.
Provide insights and recommendations that help operations sustain KPI performance.

B. Digital Solution Development & Technology Enablement

Identify opportunities to digitalize or automate operational processes.
Design, develop, and prototype digital solutions using low-code tools, automation platforms, or programming languages.
Collaborate with IT, Quality, Operations, and Corporate teams to ensure compliance with governance standards.
Lead solution testing, deployment, user training, and change management.
Track post implementation performance and refine solutions as needed.

C. Continuous Improvement

Conduct process mapping, workflow analysis, and data studies to identify inefficiencies.
Propose practical and innovative solutions to streamline processes, reduce waste, and eliminate manual work.
Lead or support project implementation, ensuring solutions are embedded and sustained.

Skilled Requirement:

Advanced proficiency in Microsoft Office (Excel, PowerPoint, PowerApps, VBA).
Hands-on experience with analytical and programming tools such as Python or R.
Strong capability in developing and using dashboards (e.g., Power BI) to generate insights and drive improvement.
Good understanding of automation and digital technologies (e.g., RPA, Power Automate, Machine Learning concepts).
Solid knowledge of Lean Six Sigma methodologies, process mapping, and value stream mapping.
Strong communication and presentation skills to engage stakeholders at different levels.
Creative, structured problem-solving skills with ability to propose practical and innovative solutions.
Proactive in contributing ideas, sharing best practices, and driving team performance.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com

Senior Business Analyst, Operational Excellence