BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the 'bank of banks' - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member for the role of Senior Associate to join our Client Service Delivery team. This role is located in Singapore, HYBRID.

In this role, you'll make an impact in the following ways:

Supports multiple, complex client accounts and serve as the primary point of contact on day-to-day settlements or cash related issues with clients.
Apply advanced problem-solving skills, judgement, and experience to analyze information, understand client needs and support clients in addressing and resolving complex operational and technical issues and ensuring requests are met without undue risk to the bank.
Uses developed communication skills to deliver high quality service to a specialized client base.
Uses in-depth knowledge of client issues and needs to contribute to business development efforts and work with appropriate resources at BNY Mellon to address client needs.
Lead and participates in internal activities and initiatives designed to improve the client experience.
Lead and participate in client service review.
Lead and participate in internal projects or process improvements as required.
Foster deep partnership with operational teams through regular engagement and take proactive steps to raise clients concerns or gaps with our internal stakeholders and management team.
Maintains familiarity with industry best practices and proactively stay on top of market changes and product development.
Provides guidance to less experienced team members.

To be successful in this role, we're seeking the following:

Bachelor's degree or the equivalent combination of education and experience is required.
5-7 years of total work experience preferred.
Experience in Custody operational area and/or client services preferred.
Ability to converse in Mandarin to liaise with Mandarin speaking clients in greater China region and/or experience in international markets would be a plus.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion, 2023
Bloomberg's Gender Equality Index (GEI), 2023
Human Rights Campaign Foundation, Corporate Equality Index, 2023
, Disability: IN - 100% score, 2023
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2023
Forbes Blockchain 50, 2023

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Client Services, Product Development, client accounts , Business Development, Communication Skills

Senior Associate, Client Service