About the Company

Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.

Our Ethos

We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

What the Role

We’re looking for Technical Support Analysts to help us deliver exceptional support for Rain’s platform and integrations. You’ll troubleshoot complex issues, assist internal and external partners, and ensure that our infrastructure and user experience remain seamless and reliable.

What You’ll Do

Investigate and resolve advanced customer and partner issues related to Rain’s systems, APIs, and integrations.
Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed.
Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents.
Maintain accurate documentation and create troubleshooting guides for recurring issues.
Track trends and suggest improvements to prevent future issues.
Support new feature testing, integrations, and platform updates as needed.
Ensure all tickets and incidents meet internal SLAs and quality standards.

What You’ll Bring

3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments.
Strong analytical and problem-solving skills with a detail-oriented approach.
Familiarity with APIs, data analysis, and debugging workflows.
Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems.
Clear communication skills with the ability to translate technical information for non-technical users.
Ability to prioritize effectively and manage multiple complex cases at once.
A collaborative mindset and a passion for continuous learning.

Why Join Rain

Work at the intersection of technology and finance, solving real-world problems with global impact.
Join a team of smart, driven operators building the future of payments infrastructure.
Flexible, fully remote environment with opportunities for growth.
Be part of a company shaping how stablecoins are used worldwide.

Things that enable a fulfilling, healthy and happy experience at Rain:

Unlimited time off Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.

Flexible working We support a flexible workplace, if you feel comfortable at home please work from home. If you’d like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will have a stipend to create a comfortable atmosphere at home.

Easy to access benefits For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.

Retirement goals Plan for the future with confidence. We offer a 401(k) with a 4% company match.

Equity plan We offer every Rainmakers an equity option plan so we can all can benefit from our success.

Rain Cards We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to utilize the card for testing.

Health and Wellness High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!

Team summits Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company offsites both domestically and internationally.