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- ...professional certification like CCNA will be preferred. Candidates with no working experience are also welcome to apply. ~ Able to work in a shift environment. ~ Strong analytical skills and has a flair for dealing with technical and operational problems. ~ Good written &...
- ...and Analytics. Genesys level 3 such as Genesys Cloud Integration Paths; Genesys Cloud CX - Development and Feedback – Usage for Supervisors; Genesys Cloud CX - Gamification; Genesys Cloud CX - AI/Bots – Knowledge Workbench; Genesys Cloud CX - AI/Bots Fundamentals; Genesys...
- ...Cloud - Web Chat; Genesys Cloud - Web Messaging; Genesys Cloud - Agentless Voice Notifications; Introduction to Genesys Cloud for Supervisors - Advanced Management Data Center - Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity,...
- ...challenges and/or regulatory issues; recommends improvements. He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays. He/She applies a critical and analytical approach to resolving technical problems. He/She...
- ...working knowledge and hands-on experience in Windows Server administration and/or equivalent in other platforms. # Ability to perform shift work covering 24 x 7 support operations. # Good command of spoken and written English. # Training will be provided to the...