The Company :

We are in search of talented and aspiring DC Support Engineer to join our team. In this role, you will leverage your expertise to safeguard information systems and enable secure operations.

The Role:

Colocation room control

Conduct regular patrols of the colocation room according to a predefined schedule. Maintain a record of the condition of critical areas and respond appropriately or report any irregularities to the appropriate individual.

Guided Access

Guide visitors without Personal ID cards, ensuring they receive appropriate assistance and directions.

Monitoring System Management (Managed Services)

Responds promptly to alarms reported by the customer device monitoring system, ensuring appropriate actions are taken to address and resolve the issue.

Data Center entry / exit for customer

Manage entry applications by receiving and reviewing pre-entry applications from our internal staff or customers to ensure that all proper access procedures are being followed.

Shipping management

Receive, check, and register shipping applications, store and tag parcels for future reference, and hand parcels to the delivery company.
Check delivery slips, arrange pick-up dates and times, and keep delivery slips for future reference.

Receiving management

Receive and check receiving applications, register schedules as necessary, receive parcels from shipping companies, store them in storage, tag for future reference, and hand them to customers.

Common facility management

Manage and arrange usage schedules efficiently to ensure smooth operations and optimal utilization of resources.

Rental Item management

Verify the presence of all rental items such as tools and monitors nightly, ensuring completeness, and inspecting their condition for cleaning or repair if needed.
Oversee and manage rack shelf plates, understanding their usage and requesting additional plates from appropriate parties when necessary.

Carry-in / out

Manage the process of receiving, checking, and scheduling carry-in/out applications as needed. Also, make sure to book filled-in and used applications properly.

Remote hands

Provide basic remote hand services by receiving request calls or emails from customers and notifications from portals. Ensure prerequisite conditions are met before performing requested operations, reporting completion to customers, and maintaining operation logs for future billing.
Manage run books by ensuring they are properly stored every night, ensuring easy access and organization for operational efficiency.

Sending notification to customer

Regularly perform maintenance activities by sending customers email notifications to keep them informed about scheduled maintenance. In the event of emergency maintenance, promptly notify customers about incidents and escalate them to management for swift resolution when necessary.

Customer support (Service desk)

Handle incoming phone calls by addressing customers' general inquiries promptly via phone or email, escalating to the Supervisor when required for resolution.

Quality Management

Keep track and generate reports on a shift, daily, or monthly basis.
Tape Handling
Perform loading and unloading of backup tapes according to customer's runbook and schedule, ensuring adherence to established procedures.

Requirements

ITE
Minimum 1 year of experience in Data Center environment or IT background
Able to communicate clearly in English
Able to follow the operation manual
Team Player
Shiftwork (8.00AM - 8.00PM / 8.00PM - 8.00AM)
Good customer care and communication skills.
Able to use PC and office applications

Benefits

Shift Allowance
Performance Bonus
on the job training
Opportunities for professional development and career growth

A collaborative and supportive work environment

What are you waiting for? Apply now!

DC Support Specialist