Position

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.

Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
Do you love making a difference?

The Manager, Retail Performance reports to Director, Retail Excellence South Asia Pacific and functionally to Director, Global Retail Performance. In strong collaboration with regional teams, in particular Retail Learning, Retail Operations and Client Development teams, you will drive across the markets an impeccable execution of the unique Tiffany Client experience via a 360 approach. This individual must act as the guiding star to the Retail Leaders, helping make decisions based in facts, figures and trends.

He/She will be responsible for 3 main pillars: Business Intelligence, Client Experience Measurement & Insights and Project Management. He/She will drive the culture of continuous improvement via measurement, action planning and follow up.
Needed is a strong, decisive, and collaborative leader; an energetic retail animator that is well organized, able to influence and drive action plans across the market. This position has a vital role in ensuring retail excellence across the store network.

Responsibilities

Retail Performance & Business Intelligence

Provide weekly and monthly reporting of both quantitative (sales-related) and qualitative (client experience-related) performance highlighting key focuses for the market such as sales, productivity and client experience metrics.
Provide business intelligence to Market Leaders and President South Asia Pacific via trend analysis and competition benchmark.
Leverage Retail KPI results to drive focused action plan by market.

Client Experience Measurement & Insights

Drive day-to-day business culture in the Zone with the markets by leveraging retail performance tools: Retail Dashboards, Mystery Shopping, Voice of Client, daily briefs, 1 to 1 touch base, action plans
Own, animate and leverage VOC verbatim and Client Experience Measurement results to drive focused action plans and change to align with the required client experience, in collaboration with Retail Learning.

Project Management

Roll out in the region Global Retail initiatives with a transversal approach
In collaboration with Global team Pilot key initiatives within the zone with a learning- adjust and roll out approach

Qualifications

7+ years of retail and operations experience in luxury retail
BA or BS degree or greater
Strong verbal and written communication skills
Demonstrated ability to collaborate productively and ability to lead and influence in a team environment
Agile and with an entrepreneurial spirit, finding new approaches and solutions to the challenges of this role
Tech-savvy is a must
Business acumen, numerical agility and forward-thinking

Preferred

Luxury retail experience
Experience with PowerBI and Retail systems

TIFFANY & CO.

MAISON

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Position

TIFFANY & CO. MAISON

TIFFANY & CO.

MAISON

Retail Performance Manager, South Asia Pacific