Consultant, Aon Care, Health Solutions

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Directly managing claims queries, blocking issue management, and case resolution with precision and care
• Working alongside Aon Care, insurers, HR, and members to handle and resolve claim inquiries within the specified timeframe
• Reviewing cases that have been advanced and working with Aon Care and insurers to find amicable resolutions
• Partnering with Aon Care's Third Party Administrator (TPA) and insurers to proactively manage potential blocking issues related to claims and Letters of Guarantee
• Mediating cases and issues promptly to prevent further customer concerns
• Coordinating and collecting required documents and information for Aon Care and insurers to evaluate claims assessments, and carrying out investigations for contestable or complex claims
• Ensuring timely replies from TPA and insurers to inquiries, and addressing internal and external HR/member questions within key performance measures
• Tracking TPA and insurers' service level performance to confirm alignment with the agreed Service Level Agreement
• Collaborating with Aon Care and insurers to produce regular portfolio dashboards and reports for clients
• Constantly reviewing and suggesting improvements to current work processes to drive operational efficiency
• Completing all tasks accurately within the required turnaround time
• Assisting the manager with ad-hoc tasks as assigned

Skills and experience that will lead to success

• 'A' Level or Local Diploma from a recognized institution
• At least 2 years of related experience in the finance or insurance industry
• Proven analytical, critical thinking, and decision-making abilities
• Outstanding collaboration skills across departments and the organization
• Capacity to perform well under pressure and adhere to deadlines
• Positive and influential attitude, with a willingness to embrace change
• Knowledge of client profiling and sensitivity to client needs and priorities
• Alignment with departmental and organizational vision and goals
• Self-directed approach to personal and professional growth
• Strong interpersonal abilities and the capacity to work autonomously, showing initiative in complicated scenarios
• Proficiency in MS Office applications, including Word, Excel, and PowerPoint